Working closely with customers and internal teams, you will play a key role in driving engagement, satisfaction, retention, and long-term partnership success.
Key Responsibilities
- Manage customer relationships throughout the post-implementation lifecycle, from onboarding to renewal readiness.
- Support customers in adopting and effectively using Ishida's digital solutions.
- Conduct regular customer reviews and provide insights that help customers improve operational performance.
- Monitor customer engagement and identify opportunities to enhance the customer experience.
- Work collaboratively with Sales, Service, Aftersales, and Digital teams to support customer success.
- Act as the voice of the customer, sharing feedback and recommendations for continuous improvement.
About You
You will have:
- Experience in customer success, account management, aftersales, customer service, or a similar customer-focused role.
- Strong relationship-building and communication skills.
- The ability to interpret data and turn insights into meaningful customer outcomes.
- Good organisational skills and the ability to manage multiple priorities.
- Experience working collaboratively across teams.
Experience with digital solutions, software platforms, manufacturing, engineering, or technical environments would be advantageous but is not essential.
What Success Looks Like
- High levels of customer engagement and product adoption.
- Positive customer feedback and satisfaction.
- Strong customer retention and renewal readiness.
- Effective collaboration across teams to deliver customer value.
This role will be customer facing and will require travel.
Closing date is 1st September 2026
Are you interested in this opportunity?
If you would like an informal conversation about the role before applying, please contact Adrian Vaughan discuss with your manager and then apply using the link in the email
Customer Success Manager in Birmingham employer: See Ishidas current vacancies
As an Aftersales Support Engineer - Team Leader Snacks, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. Our company fosters a collaborative culture where your leadership skills will be nurtured, and you will have access to continuous training opportunities to enhance your technical expertise. Located in a vibrant area, we offer a supportive atmosphere that values flexibility and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
See Ishidas current vacancies Recruitment Team
