No two days are the same. One week you could be commissioning new equipment at a major customer site, the next diagnosing complex technical issues, supporting new product installations or helping customers maximise the performance of their machinery.
If you're passionate about engineering, enjoy building customer relationships and want a role where you can make a real impact, we'd love to hear from you.
What You'll Be Doing
As a Field Service Engineer, you'll be the face of Ishida, delivering first-class technical support and ensuring our customers receive an outstanding service experience.
Your responsibilities will include:
- Installing, commissioning and servicing Ishida equipment across customer sites throughout EMEA
- Diagnosing faults and carrying out repairs to minimise downtime and maximise performance
- Providing both planned preventative maintenance and reactive service support
- Working closely with customers to identify and resolve technical and operational challenges
- Delivering professional, clear and timely communication throughout every service activity
- Collaborating with our Service Helpdesk, Team Leaders and technical specialists to resolve customer issues efficiently
- Supporting the introduction and installation of innovative new technologies and products
- Accurately documenting service activities and technical information using business systems and reporting tools
- Representing Ishida professionally at customer sites, exhibitions and industry events
What We're Looking For
We're seeking someone who combines strong technical ability with a genuine passion for customer service.
You will be:
- A skilled problem solver with a proactive approach to fault finding and diagnosis
- Customer-focused, with the ability to build trust and strong working relationships
- Comfortable working independently while also collaborating as part of a wider team
- Organised and able to manage multiple priorities effectively
- Adaptable, flexible and motivated by delivering exceptional results
- A confident communicator who enjoys working with customers and colleagues alike
Why Join Ishida?
At Ishida, you'll be joining a global technology leader renowned for innovation, quality and customer service.
You'll have the opportunity to:
- Work with industry-leading equipment and technologies
- Travel extensively across the EMEA region
- Develop your technical expertise through ongoing training and development
- Be part of a supportive and collaborative engineering team
- Play a critical role in delivering solutions that keep our customers' operations running successfully
- Build a rewarding international engineering career with a respected global organisation
This position involves regular travel throughout the EMEA region, including overnight stays as required. Flexibility to support customer needs, including occasional weekend work and overtime, is essential.
If you're looking for a challenging and rewarding engineering role where your expertise can make a real difference, we'd love to hear from you.
Apply today and become part of the team behind some of the world's most trusted inspection, weighing and packaging solutions
Aftersales Support Engineer - Snacks in Birmingham employer: See Ishidas current vacancies
As an Aftersales Support Engineer - Team Leader Snacks, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. Our company fosters a collaborative culture where your leadership skills will be nurtured, and you will have access to continuous training opportunities to enhance your technical expertise. Located in a vibrant area, we offer a supportive atmosphere that values flexibility and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
See Ishidas current vacancies Recruitment Team
