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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for Sedulo staff across all offices.
- Company: Join Sedulo, a company dedicated to positive community change and career development.
- Benefits: Competitive salary, 26 days holiday, health care plan, and remote work options.
- Why this job: Kickstart your IT career with hands-on experience and mentorship from industry professionals.
- Qualifications: No prior IT experience needed; enthusiasm and motivation are key!
- Other info: Enjoy a fun, supportive culture with clear progression towards IT Infrastructure Engineer.
Sedulo Group requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by our People & Culture Director. Any CVs sent to any member of our team on a speculative basis will not be recognised.
Our Mission
At Sedulo we are building a world class team to deliver our mission to make positive change in the communities we work in. We do this by:
- Delivering high quality work products
- Connecting and contributing to the business community in the cities we are located in
- Working with charities by volunteering, fundraising and influencing change both now and in the future through the Sedulo Foundation
- Being a great place to work and develop your career
At Sedulo we embrace a holistic and innovative culture with diversity and integrity at the heart. We are working to build an open and inclusive environment which supports the needs of all our team members.
The role
Start your career in IT at Sedulo! We’re looking for an IT Support Apprentice to join our skilled and friendly IT team at Sedulo. This role is a fantastic opportunity for a school or college leaver who is eager to take their first step into the world of IT. As an apprentice, you’ll gain real, hands‑on experience working with a wide range of systems, tools, and technologies, all while learning from experienced professionals who are committed to helping you grow. If you’re enthusiastic, motivated, and ready to start building a career in a supportive and fast‑paced environment, we’d love to hear from you.
Role Objectives
As a Junior IT Support Engineer Apprentice, you will provide technical support to Sedulo staff across all offices, both in person and remotely. You’ll assist with day‑to‑day troubleshooting, device configuration, system maintenance, and the administration of Microsoft 365, while building your skills across cloud services, networking, and cybersecurity.
Key Responsibilities
- Provide first line technical support across all offices (onsite and remote).
- Troubleshoot issues with Windows 11 laptops, Microsoft 365 apps, Teams, and SharePoint.
- Log and document tickets, resolutions, and updates in the helpdesk system.
- Set up laptops, mobile devices, and user accounts following company standards.
- Carry out maintenance tasks including updates, backups, and system monitoring.
- Assist with device inventory, asset management, and equipment labelling.
- Follow cybersecurity best practices when handling credentials and user data.
- Support disaster recovery testing and documentation.
Your knowledge, skills & experience
- Microsoft 365 and Entra ID (Azure AD) account management.
- User onboarding/offboarding processes (mailboxes, permissions, Teams, OneDrive).
- Intune device management and compliance processes.
- Fortinet technologies (FortiGate, FortiSwitch, FortiAP).
- Network fundamentals: routers, switches, VLANs, Wi‑Fi SSIDs.
- PC/laptop building or troubleshooting experience.
- Basic familiarity with PowerShell, Intune, or Active Directory (even home lab experience included).
Training and Career Development
You don’t need to have IT experience — we’ll teach you everything you need to know. Sedulo invests heavily in building strong technical talent. You’ll benefit from:
- Mentorship from experienced Azure, networking, and cloud engineers.
- Hands on exposure to enterprise systems, cloud infrastructure, and cybersecurity.
- A clear progression path toward IT Infrastructure Engineer upon completion of the apprenticeship.
What we offer
- A company mantra of having fun together, getting results together and giving back together.
- Competitive salary and benefits package.
- A unique culture and a genuine opportunity to grow and develop your career in the direction you wish.
- Entrepreneurial spirit and “can do” attitude.
- 26 days holiday, company pension scheme, health care plan, cycle to work and season ticket loan schemes, death in service benefits and access to our in house Wealth Planning and Mortgage departments.
- Ability to work away from home remotely for up to 4 weeks per year, great for extending a trip to see family or making the most of warmer climates.
IT Support Apprentice in Manchester employer: Sedulo Group
Contact Detail:
Sedulo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, especially those at Sedulo. A friendly chat can open doors and give you insights that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got any hands-on experience, even if it’s from a home lab, make sure to mention it in conversations. Practical knowledge is gold in IT!
✨Tip Number 3
Be proactive! Don’t wait for job openings to be posted. Apply through our website and express your enthusiasm for the role. It shows initiative and can set you apart.
✨Tip Number 4
Prepare for the interview! Research Sedulo’s mission and values. Being able to discuss how you align with their goals will impress them and show you’re a great fit for the team.
We think you need these skills to ace IT Support Apprentice in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Apprentice role. Highlight any relevant skills or experiences, even if they’re from school projects or personal interests. We want to see your enthusiasm for IT!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining Sedulo and how you align with our mission. Keep it friendly and professional – we love a good personality!
Show Off Your Skills: Don’t be shy about showcasing your tech skills! Whether it’s troubleshooting a family member’s computer or managing your own devices, let us know what you can do. We’re keen to see your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at Sedulo!
How to prepare for a job interview at Sedulo Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows 11, and basic networking concepts. Being able to discuss these topics confidently will show that you're ready to dive into the IT world.
✨Show Your Enthusiasm
Sedulo is looking for motivated individuals. Be sure to express your eagerness to learn and grow in the role. Share any relevant experiences, even if they’re from school projects or personal interests.
✨Prepare Questions
Have a few thoughtful questions ready about the apprenticeship and the team culture at Sedulo. This shows you’re genuinely interested in the role and helps you assess if it’s the right fit for you.
✨Demonstrate Problem-Solving Skills
Think of examples where you've solved problems or troubleshot issues, even in non-IT contexts. This could be anything from fixing a friend's computer to managing a group project. Highlighting your analytical skills can set you apart.
