At a Glance
- Tasks: Engage with maritime partners to unlock the value of our AI-powered solutions.
- Company: Join Sedna, a leader in revolutionising global trade with innovative technology.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in the maritime industry while collaborating with cutting-edge technology.
- Qualifications: Strong communication skills and a passion for maritime and technology.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, Bergen, EU Remote
About Sedna
Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI‑powered platform is designed to make global trade more efficient, transparent, and sustainable.
About the Role
As a Senior Solutions Consultant for Dataloy—part of Sedna’s suite of maritime solutions—this role sits at the intersection of maritime knowledge, customer engagement, and cutting‑edge technology. You’ll work closely with partners and prospects to help them unlock the full value of Sedna’s solutions while supporting our mission to modernise the flow of trade.
Key Responsibilities
- Industry & Product Knowledge: Stay deeply attuned to the maritime ecosystem, tracking industry shifts, emerging technologies, and customer needs. Understand the challenges and successes of existing Sedna customers and apply these insights to drive value in new partnerships. Actively engage with the product to strengthen your ability to support teams and prospects with relevant, practical solutions. Represent Sedna at maritime events and forums, positioning us as the trusted partner for digital transformation in shipping.
- Pre‑Sales & Partner Engagement: Lead discovery and demonstration sessions with prospective customers, supporting sales through to successful close. Build tailored solutions and presentations that address the unique challenges of ship operators, charterers, and logistics providers. Translate customer pain points into Sedna‑powered strategies that improve operational efficiency and decision‑making. Communicate in clear, value‑driven terms that highlight outcomes and impact for each maritime stakeholder.
- Collaboration & Enablement: Partner with Sales, Customer Operations, Implementation, and Product to craft business cases, statements of work, and roadmaps that drive customer success. Act as a trusted adviser to GTM teams, helping shape collateral and messaging that resonates with maritime decision‑makers. Collaborate closely with Product and Engineering to surface new use cases and market needs, ensuring our platform continues to evolve with the industry.
- Sales Excellence: Advocate for customers across the business, ensuring their voice informs product development, marketing, and delivery. Remove barriers in the sales cycle to keep momentum strong and relationships positive. Coach sales colleagues on maritime use cases and best practices, ensuring they are equipped to engage confidently in conversations with shipping stakeholders. Elevate Sedna’s demo and tooling experience to reflect the innovation and professionalism expected by global trade partners.
- Impact & Insight: Quantify the success of your contributions by tracking adoption, engagement, and deal outcomes. Provide insights into industry segmentation, ensuring Sedna’s pre‑sales strategy aligns with the realities of maritime markets. Measure and share the value created in each partnership, reinforcing Sedna’s position as the trusted technology ally for shipping and trade.
About You
- Thinker and do‑er—strategic when needed, and executable with velocity and precision.
- Confident communicator—presenting solutions is an enjoyable experience, adding value to every conversation.
- Detail‑oriented—nothing escapes your notice, and you refine your strategy through peer review.
- Tactical—knows the right levers to optimise a deal and remains agile under pressure.
- Technically minded—deep understanding of the GTM cycle and leveraging technical experience.
- Data literate—makes data one of the pillars for decision‑making.
- Hungry to learn—continuously builds skills, investing in personal growth.
Our Values
- Stay Ahead, Stay Agile—anticipate change and act with confidence. Curiosity, data, and customer insights keep us ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. We stay open to new ideas, leading the future.
- Execute with focus—turn strategy into action, delivering measurable results.
- Work Together, Win Together—collaboration, shared goals, trust, and respect.
More About Sedna and Dataloy
Our AI‑powered platform is designed to make global trade more efficient, transparent, and sustainable. For more information, visit sedna.com and dataloy-systems.com.
Solutions Consultant - Post-Sales employer: Sedna
Sedna is an exceptional employer located in London, offering a vibrant work culture that fosters innovation and collaboration. With a strong commitment to employee growth, Sedna provides opportunities for continuous learning and development within a cutting-edge tech environment, where your contributions directly impact the future of global trade. Enjoy the flexibility of a hybrid work model while being part of a team that values curiosity, agility, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant - Post-Sales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sedna. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sedna before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant - Post-Sales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sedna:Your cover letter is your chance to shine! Tell us why you want to work at Sedna specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sedna!
How to prepare for a job interview at Sedna
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
