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For Companies At a Glance
- Tasks: Lead exciting implementation projects that transform global trade with innovative technology.
- Company: Join Sedna, a pioneering tech company revolutionising the maritime industry.
- Benefits: Dynamic work culture, opportunities for innovation, and a focus on sustainability.
- Why this job: Make a real impact in global trade while collaborating with diverse teams.
- Qualifications: Experience in SaaS implementation and strong project management skills.
- Other info: Be part of a progressive workplace that values diversity and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Sedna
Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI‑powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.
About the Role
As Delivery Manager within our Customer Operations team, you’ll work closely with cross‑functional teams and our customers to architect efficient implementation projects that go beyond technology implementation of software solutions. In this role, you will devise and lead implementation projects that align technical implementation with successful value realisation, ensuring our clients maximise the value of their Sedna investment.
Key Responsibilities
- Plan, lead and manage multiple enterprise‑level implementation projects
- Drive and oversee project delivery, ensuring objectives are met within the agreed time, cost, and quality parameters
- Balance competing priorities and resources across various projects effectively
- Identify, communicate and mitigate project risks
- Coordinate with cross‑functional teams across development, quality assurance, and customer operations
- Drive customer adoption and satisfaction through well‑executed implementation projects
- Identify opportunities for solution expansion during project implementation
- Aid our sales resources in project sales
- Be a team player, supporting, collaborating and contributing to an inspiring working environment with the rest of the Customer Operations team, sharing your skills and experiences to raise the team's performance and capabilities
Project Delivery & Governance
Success in this role requires a strong commitment to project excellence and a structured approach to governance. You’ll shape and implement frameworks that drive project success through every delivery phase while maintaining a comprehensive view to anticipate and manage risks. Your ability to facilitate clear communication between technical teams and stakeholders will be essential as you guide projects from initiation to completion. Through thoughtful oversight and documentation, you’ll maintain our high‑quality standards, ultimately contributing to our clients' success.
Required Qualifications
- Solid SaaS implementation experience leading complex onboardings
- Proven experience in a similar environment
- Experience from consulting or similar roles in organisations with a global client base
The Ideal Candidate
We’re looking for a high‑performing professional who embodies Sedna’s values of progressive thinking and innovation. The right candidate will demonstrate strong initiative, high work capacity, and comprehensive experience leading complex implementation projects. Your proven track record should showcase excellent project management methodologies and stakeholder management skills in global organisations. While maritime industry experience is a plus, what's essential is your leadership qualities and ability to drive successful transformations.
Our Values
- Stay ahead, stay agile: We don’t just adapt – we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future.
- Execute with focus: We turn strategy into action, delivering measurable results that matter. Every initiative counts – discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle.
- Work together, win together: Collaboration is our superpower – we succeed as one team, internally and with customers. We co‑create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact.
Why Join Sedna?
- Be part of a dynamic team driving innovation in the maritime industry
- Join a culture of innovation and openness where your ideas can make a real impact
- Work with technology that’s transforming the maritime industry
- Contribute to solutions that drive both profitability and sustainability in shipping
The role reports to the Head of Delivery and is an integral part of our Customer Operations team in London. Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Implementation Manager employer: Sedna
Contact Detail:
Sedna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sedna and its mission. Understand their AI-powered platform and how it impacts global trade. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your project management skills! Be ready to discuss your experience leading complex implementations and how you've driven customer satisfaction. Use specific examples to demonstrate your success and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sedna team and contributing to our mission.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Manager role. Highlight your SaaS implementation experience and any relevant project management skills that align with what we're looking for at Sedna.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of successful projects you've led. We want to see how you’ve driven results and added value in previous roles, especially in complex implementations.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sedna
✨Know Your Stuff
Before the interview, dive deep into Sedna's mission and values. Understand their AI-powered platform and how it revolutionises global trade. Being able to discuss specific features or recent innovations will show your genuine interest and help you stand out.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences that highlight your ability to manage complex implementation projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you balanced competing priorities and drove successful outcomes.
✨Communicate Clearly
Since this role involves liaising between technical teams and stakeholders, practice articulating complex ideas in simple terms. During the interview, demonstrate your communication skills by asking clarifying questions and summarising key points to ensure mutual understanding.
✨Emphasise Team Collaboration
Sedna values teamwork, so be ready to discuss how you've successfully collaborated with cross-functional teams in the past. Share specific instances where your contributions helped foster a positive working environment and led to project success.
