At a Glance
- Tasks: Deliver engaging training sessions to customers, both onsite and virtually.
- Company: Join Sedna, a leader in transforming global trade with innovative technology.
- Benefits: Dynamic work environment, opportunities for travel, and a culture of innovation.
- Other info: Be part of a diverse team committed to sustainability and continuous learning.
- Why this job: Make a real impact in the maritime industry while developing your skills.
- Qualifications: Background in maritime or logistics, strong communication skills, and a passion for education.
The predicted salary is between 36000 - 60000 € per year.
Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.
As a Customer Education Specialist at Sedna, you will deliver structured onboarding and training experiences to customers across regions and customer types. This role is focused on consistent, high-quality execution of Sedna’s education programmes, using predefined curricula, materials, and workflows. You will deliver both onsite and virtual training sessions independently, follow established education frameworks, and evacuate observations through defined channels. This role does not own program design or customer strategy, but plays a critical role in ensuring customers receive clear, repeatable training that supports early adoption and time‑to‑value. This role is well suited to early‑career professionals, including maritime graduates, who are confident delivering to customers, comfortable travelling, and motivated by structured, hands‑on execution.
Key Responsibilities
- Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials.
- Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage.
- Ensure consistent delivery quality across customers, regions, and training formats.
- Observe and flag gaps in understanding, workflow adoption, or operational readiness during training.
- Escalate observations via established processes for review by senior Adoption or Delivery leaders.
- Record session feedback and outcomes to support continuous improvement of training programmes.
Launch & Onboarding Support
- Support customer launch activity through scheduled training and enablement sessions.
- Deliver repeatable onboarding experiences that align to Sedna’s standard implementation approach.
- Contribute to predictable launch throughput by following defined education schedules and formats.
- Provide structured feedback on training materials, delivery flow, and common customer questions.
- Support improvements to education content by sharing recurring themes and observations.
- Maintain accurate session records and completion status in agreed systems.
Qualifications & Experience Required
- Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry.
- Strong written and verbal communication skills, with confidence presenting to customer audiences.
- Comfortable following structured processes and delivering against predefined agendas.
- Highly organized, reliable, and accountable in managing scheduled commitments.
- Willingness and ability to travel internationally for onsite training.
Preferred
- Prior customer‑facing experience (e.g. onboarding, training, operations, support, or education).
- Exposure to SaaS products or operational software.
- Experience working across different cultures or regions.
Travel & Logistics
Expected travel: approximately 30% of the time, including international travel. Candidates must have the legal right to travel internationally and meet visa requirements where applicable.
Directional KPIs
- On‑time and successful delivery of scheduled onboarding and training sessions.
- Training completion rates aligned to customer launch plans.
- Consistent delivery quality as measured through internal review and feedback.
- Timely escalation of delivery risks or readiness gaps.
- Contribution of actionable feedback to education programme improvements.
Our values:
Finally, culture is important to us, so we also look for candidates who share our values: We don’t just adapt—we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future.
Execute with focus
We turn strategy into action, delivering measurable results that matter. Every initiative counts—discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle.
Work together, win together
Collaboration is our superpower—we succeed as one team, internally and with customers. We co‑create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact.
Why Join Sedna?
- Be part of a dynamic team driving innovation in the maritime industry.
- Join a culture of innovation and openness where your ideas can make a real impact.
- Work with technology that's transforming the maritime industry.
- Contribute to solutions that drive both profitability and sustainability in shipping.
The role reports to the Head of Customer Adoption and is an integral part of our Customer Operations team in London. Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Customer Education Specialist London employer: SEDNA Systems Pte. Ltd.
Sedna is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for early-career professionals to thrive. With a commitment to diversity and sustainability, employees are empowered to contribute to meaningful solutions in the maritime industry while enjoying opportunities for continuous learning and professional growth. Located in London, Sedna offers a dynamic work environment where your ideas can truly make an impact on global trade.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Education Specialist London
✨Tip Number 1
Get to know Sedna and its mission inside out! When you’re preparing for interviews, make sure you can talk about how our AI-powered platform is changing global trade. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your delivery skills! Since the role involves training customers, it’s crucial to be confident and clear when presenting. Try rehearsing with friends or family to get comfortable with your material.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sedna team.
We think you need these skills to ace Customer Education Specialist London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Education Specialist role. Highlight your relevant experience in maritime or customer training, and show us how your skills align with Sedna's mission of transforming global trade.
Show Off Your Communication Skills:Since this role involves delivering training sessions, it's crucial to demonstrate your strong written and verbal communication skills. Use clear, concise language in your application to reflect how you would communicate with customers.
Be Organised and Detail-Oriented:We love candidates who are highly organised and reliable. Make sure your application is neat and free of errors, and consider including examples of how you've managed schedules or delivered projects on time in your previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at SEDNA Systems Pte. Ltd.
✨Know Your Stuff
Familiarise yourself with Sedna's AI-powered platform and its impact on global trade. Understand the key responsibilities of a Customer Education Specialist and be ready to discuss how your background in maritime or logistics aligns with their mission.
✨Showcase Your Communication Skills
Since this role involves delivering training sessions, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated complex information in previous roles or during your studies.
✨Be Ready to Travel
As the role requires international travel for onsite training, express your enthusiasm for this aspect. Share any relevant experiences you have with travelling for work or study, and highlight your adaptability to different cultures.
✨Emphasise Continuous Improvement
Sedna values feedback and improvement, so come prepared with ideas on how you would contribute to enhancing training programmes. Think about common challenges in onboarding and how you could address them based on your observations.
