Overview
As Team Leader, you will steer a 24/7 telephone-based team, ensuring daily operations, training, and performance. You’ll serve as the point of contact for inquiries, develop colleagues, and drive engagement while delivering exceptional customer service. You play a key role in handling complex claims and fostering a collaborative, high-performing environment. This position offers meaningful impact within Sedgwick’s mission to protect people and businesses and to shape the future of insurance.
Pay / Benefits
- SIPP
- 25 days holiday plus bank holidays
- Flexible working from office or home
- Private healthcare plan
- Life assurance
- Employee wellbeing programme
Responsibilities
- manage day-to-day operations of the team
- act as focal point for enquiries
- identify and fulfill training requirements
- drive colleague engagement and team performance
- motivate, train, develop and appraise team members
- ensure capability to handle challenging claims
- foster a supportive and collaborative environment
Key requirements
- proven management experience in a customer service office environment
- flexible, hardworking, and adaptable during surge periods
- excellent communication with policyholders, insurers, and contractors
- ability to explain complex details clearly and negotiate fair settlements
- leadership
- communication
- adaptability
- customer focus
- team collaboration
Team Leader - Home Emergency employer: Sedgwick
Sedgwick is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. As a leader in the claims industry, you will have the opportunity to shape a high-performing team while enjoying comprehensive benefits and a supportive environment that values resilience and continuous improvement.
