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- Tasks: Manage latent defect claims from start to finish, including site visits and report production.
- Company: Join Sedgwick, a leading global provider of technology-enabled risk, benefits, and integrated business solutions.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and a fully funded company vehicle.
- Why this job: Be part of a caring culture that values your growth and offers extensive training opportunities.
- Qualifications: Relevant degree and chartered status preferred; experience in handling structural defect claims is essential.
- Other info: This role offers remote work flexibility with regional travel and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Surveyor / Adjuster – Latent Defects, Birmingham
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Client:
Sedgwick
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d4e57fd565da
Job Views:
7
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Surveyor / Adjuster – Latent Defects
Job Location: West Midlands & South West
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
From site to solution—Sedgwick is hiring a Surveyor/Adjuster to manage latent defect claims across the West Midlands & South West.
Sedgwick is looking to recruit a Surveyor/Adjuster to join our highly successful and specialist Structural Defects Services team, covering the West Midlands and South West (M5 corridor) region.
This is a combined role for experienced surveyors and loss adjusters, offering a varied and rewarding workload. You’ll manage a portfolio of structural and latent defect claims across commercial, residential, and multi-unit properties on a “cradle to grave” basis. From attending site visits and assessing damage, to diagnosing the likely cause of defects and producing preliminary reports, you’ll be involved at every stage. You’ll oversee reinstatement works, appoint external engineers to develop scopes of repair, review those scopes for accuracy and completeness, and produce final reports. The role also involves reviewing technical documentation and providing expert advice to both claimants and insurers.
In addition to your core responsibilities, you may also support the wider Commercial Surveying & Design team, undertaking more traditional surveying tasks such as contract administration, preparing repair scopes, and managing tendering processes.
This is a fantastic opportunity to apply your technical expertise in a collaborative environment while enjoying the flexibility of a home-based role with regional travel.
The skills you will have when you apply:
- Preferred Qualifications: Relevant degree, appropriate chartered status such as MCIOB, MRICS, MICE, and ideally an insurance qualification.
- Structural Defects Knowledge: In-depth understanding of structural issues affecting buildings.
- Claims Experience: Proven track record in handling and concluding claims under Building Guarantee or Latent Defects Policies.
- Damage Diagnosis: Ability to assess and identify causes of damage in domestic and commercial properties.
- Legislative Knowledge: Familiarity with CDM regulations and Party Wall legislation.
- Repair Techniques: Knowledge of appropriate repair methods for damaged buildings.
- Decision-Making & Service: Strong decision-making skills, commitment to excellent customer service, and empathetic communication.
- Remote Working Ability: Capable of managing workload independently while collaborating with a remote team.
- Travel Readiness: Willingness to travel frequently to visit policyholders and claimants.
- Driving Licence: Possession of a full UK driving licence is essential.
- Composure & Empathy: Ability to remain calm under pressure, with excellent interpersonal and communication skills.
- IT Skills: Proficiency in Microsoft Office and general IT systems.
What we’ll give you for this role:
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- Fully funded company vehicle or cash in lieu allowance
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
Other benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Employee assistance programme for employee wellbeing
- Discounts on various products and services
This isn\’t just a position, it\’s a pivotal role in shaping our industry
At Sedgwick, not only will you be working behind the scenes for some of the UK\’s most trusted insurance brands helping to resolve millions of claims every year, you\’ll also be an architect of tomorrow\’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You\’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn\’t just a job; it\’s an opportunity to shape the future of insurance.
Next steps for you:
Think we\’d be a great match? Apply now –we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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Sedgwickis an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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Surveyor / Adjuster - Latent Defects employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surveyor / Adjuster - Latent Defects
✨Tip Number 1
Familiarise yourself with the specific structural defects and latent claims processes. Understanding the nuances of these areas will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance and surveying sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Sedgwick.
✨Tip Number 3
Prepare to discuss your previous experience with damage diagnosis and claims handling. Be ready to share specific examples that highlight your problem-solving skills and decision-making abilities, as these are crucial for the role.
✨Tip Number 4
Research Sedgwick’s company culture and values. Understanding their commitment to employee wellbeing and professional development will help you align your answers during interviews and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Surveyor / Adjuster - Latent Defects
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in surveying and claims management. Emphasise any qualifications like MCIOB, MRICS, or MICE, and showcase your understanding of structural defects.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage latent defect claims and your commitment to excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your skills related to damage diagnosis, repair techniques, and legislative knowledge. Use examples from your past work to illustrate these skills effectively.
Showcase Your Remote Working Ability: Since this role involves remote working, mention your experience in managing workloads independently and collaborating with teams remotely. Highlight any tools or methods you use to stay organised and connected.
How to prepare for a job interview at Sedgwick
✨Research the Company
Before your interview, take some time to learn about Sedgwick's values, culture, and recent projects. Understanding their mission and how they operate will help you align your answers with what they are looking for.
✨Showcase Your Technical Knowledge
As a Surveyor/Adjuster, you'll need to demonstrate your understanding of structural defects and damage diagnosis. Be prepared to discuss specific cases from your experience where you successfully identified issues and proposed solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle claims. Think of examples where you had to make tough calls or manage complex situations, and be ready to explain your thought process.
✨Emphasise Your Communication Skills
Since the role involves liaising with claimants and insurers, highlight your interpersonal skills. Share examples of how you've effectively communicated complex information in a way that was easily understood by all parties involved.
