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- Tasks: Lead service delivery and support claims handlers in a dynamic insurance environment.
- Company: Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Join a caring culture that values your growth and offers extensive training opportunities.
- Qualifications: Experience in client service delivery and liability claims is essential.
- Other info: Be part of a team reshaping the insurance landscape with a focus on talent development.
The predicted salary is between 36000 - 60000 £ per year.
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By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Service Delivery Lead
Service Delivery Lead
Have a front row seat at the human side of insurance
Job Location: United Kingdom
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for a Service Delivery Lead to be based in the UK.
A fantastic opportunity has arisen for a talented, enthusiastic, and forward-thinking Service Delivery Manager to support our TPA Liability Department. This is a great opportunity for the right person looking to take the next step in their own career development, whilst supporting colleagues with theirs, and ensuring we continue to deliver the exceptional service expected of us.
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
The Skills You Will Have When You Apply
- Client Service Delivery or Operational Leadership: Deliver client operational and customer service requirements.
- Team Support: Support claims handlers, including 1-2-1 framework delivery.
- Goal Achievement: Set and achieve qualitative and quantitative goals (productivity, utilisation, SLAs/KPIs, ET).
- Client Interaction: Act as the key entry point for the client and Sedgwick\’s internal Client Director/Client Relationship Manager (CD/CRM).
- Experience of Liability claims in a TPA, Insurer or Solicitor is essential.
The Skills That Will Be Developed Once Working
- We will provide all the Sedgwick specific training you need to thrive in this role
What We’ll Give You For This Role
Remuneration & more
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other Benefits
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
This isn\’t just a position, it\’s a pivotal role in shaping our industry
At Sedgwick, you won\’t just build your career; you\’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we\’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next Steps For You
Think we\’d be a great match? Apply now –we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Management and Manufacturing
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Industries
Insurance
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Service Delivery Lead employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead
✨Tip Number 1
Familiarise yourself with Sedgwick's values and culture. Understanding their commitment to exceptional service and employee wellbeing will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Sedgwick on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company and may even lead to referrals.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your skills in client service delivery and operational leadership. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Stay updated on industry trends related to liability claims and insurance. Showing your knowledge of current challenges and innovations in the field can impress interviewers and highlight your proactive approach.
We think you need these skills to ace Service Delivery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service delivery and operational leadership. Use specific examples that demonstrate your ability to meet qualitative and quantitative goals, as mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with Sedgwick's values and the specific requirements of the Service Delivery Lead position.
Highlight Relevant Experience: In your application, emphasise any experience you have with liability claims, whether in a TPA, insurer, or solicitor context. This is essential for the role and should be clearly articulated.
Showcase Team Support Skills: Demonstrate your ability to support and lead teams effectively. Provide examples of how you've successfully managed team dynamics and supported colleagues in achieving their goals.
How to prepare for a job interview at Sedgwick
✨Understand the Company Culture
Before your interview, take some time to research Sedgwick's values and culture. They pride themselves on a caring environment and work-life balance, so be prepared to discuss how you align with these principles.
✨Showcase Your Leadership Skills
As a Service Delivery Lead, you'll need to demonstrate your operational leadership abilities. Prepare examples from your past experiences where you've successfully led teams or projects, focusing on client service delivery and goal achievement.
✨Prepare for Client Interaction Scenarios
Since this role involves acting as a key entry point for clients, think of scenarios where you've effectively managed client relationships. Be ready to discuss how you handle challenges and ensure exceptional service.
✨Highlight Your Industry Knowledge
Having experience in liability claims is essential for this position. Brush up on relevant industry knowledge and be prepared to discuss how your background can contribute to Sedgwick's success in this area.
