At a Glance
- Tasks: Lead product operations and streamline processes to enhance team efficiency.
- Company: Join Sedgwick, a recognised leader in workplace culture and employee support.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and extensive training opportunities.
- Other info: Work in a dynamic environment with a focus on personal and professional growth.
- Why this job: Be a key player in shaping the future of the insurance industry.
- Qualifications: Experience in product operations and strong skills in workflow tools like Jira or ServiceNow.
The predicted salary is between 50000 - 65000 € per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
We have an exciting opportunity for a Senior Product Operations Analyst in the UK. The Senior Product Operations Analyst owns the end‑to‑end demand intake and product operations approach across Product Ownership. Based in the PMO, the role brings structure, visibility and control to a complex backlog aligned to approved business cases, shaping how demand is raised, assessed and progressed.
You will organise existing demand, define clear standards for intake, documentation and prioritisation, and ensure all work is complete, governed and ready before entering the backlog. Acting as the single control point, you will rationalise inputs from multiple sources and maintain one trusted view of all demand and in‑flight work, with clear traceability, status and progress. Accountability will be driven across Product Owners and stakeholders to keep data accurate and work moving.
You will design and embed interim processes for intake, tracking and reporting where tooling is still evolving, ensuring ways of working are scalable and support growth. As the business owner for intake and workflow tools, you will partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements and lead the transition to a fully system‑enabled operating model. Clear reporting will highlight demand levels, backlog health and delivery performance, enabling early identification of risks, bottlenecks and gaps.
The role operates with high autonomy and clear outcomes, requiring strong judgement, initiative and confidence in ambiguous environments where processes and systems are being built. This is perfect for someone who enjoys creating order from complexity and building strong operational foundations that help product teams succeed.
The skills you will have when you apply:
- Product Operations and Governance Expertise – Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments.
- Process Ownership and Design – A proven record of designing, owning, and materially improving intake, backlog, and operational processes, operating as a builder rather than a coordinator.
- Operating in Ambiguity – Confidence working effectively in environments with incomplete tooling, evolving operating models, or unclear structures, creating clarity where none exists.
- Workflow and Tooling Capability – Strong, hands-on knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps, including contributing to configuration and process design.
- Influence Without Authority – The ability to drive accountability, persistence, and follow-through across diverse stakeholders without relying on formal authority.
- Systems Thinking and Operational Control – A rigorous systems mindset, strong attention to detail and data integrity, with a clear focus on outcomes, visibility, and operational control.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
- Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Senior Product Operations Analyst employer: Sedgwick
At Sedgwick, we pride ourselves on fostering a caring culture that prioritises employee well-being and work-life balance. With competitive salaries, comprehensive training through Sedgwick University, and a commitment to personal growth, our team members are empowered to thrive in their careers while making a meaningful impact in the lives of others. Join us in reshaping the insurance landscape and enjoy the unique advantages of working in a supportive environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sedgwick on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Sedgwick's culture and values. They’re all about caring and support, so think of examples from your past that show how you embody these traits.
✨Tip Number 3
Show off your skills in product operations during the interview. Be ready to discuss specific tools like Jira or ServiceNow, and how you've used them to streamline processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior Product Operations Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Product Operations and governance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Process Ownership:In your application, emphasise your ability to design and improve operational processes. We’re looking for someone who can demonstrate a builder mentality, so share examples of how you've created order from chaos in previous roles.
Be Confident in Ambiguity:Since this role involves working in complex environments, it’s important to convey your comfort with ambiguity. Share instances where you’ve thrived in uncertain situations and how you brought clarity to your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Sedgwick
✨Know Your Product Operations Inside Out
Before the interview, dive deep into the specifics of product operations and governance. Familiarise yourself with the tools mentioned in the job description, like Jira or ServiceNow, and be ready to discuss how you've used them in past roles. This will show that you’re not just a fit for the role but genuinely passionate about the work.
✨Prepare for Ambiguity
Given the nature of the role, it’s crucial to demonstrate your ability to thrive in ambiguous environments. Think of examples from your past where you created order from chaos. Be prepared to share these stories, highlighting your initiative and problem-solving skills.
✨Showcase Your Process Ownership Skills
The role requires someone who can design and improve operational processes. Come armed with specific examples of how you've successfully owned and enhanced processes in previous positions. Discuss the impact of your changes on team efficiency and project outcomes.
✨Engage with Stakeholders Effectively
Since influencing without authority is key, think about times when you’ve had to drive accountability among diverse stakeholders. Prepare to discuss your approach to building relationships and ensuring follow-through, even when you didn’t have formal authority. This will highlight your interpersonal skills and strategic thinking.
