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- Tasks: Lead and support claims teams across Scotland, Northern Ireland, and the North East.
- Company: Join Sedgwick, a top-rated workplace dedicated to helping people facing unexpected challenges.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and 25 days holiday.
- Why this job: Make a real impact while mentoring others in a dynamic and supportive environment.
- Qualifications: Strong knowledge of commercial property claims and willingness to travel required.
- Other info: Access over 15,000 courses for personal and professional growth at Sedgwick University.
The predicted salary is between 36000 - 60000 £ per year.
Regional Support Manager
By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Recognitions include:
- Newsweek America\’s Greatest Workplaces Top Companies
- Certified Great Place to Work
- Fortune Best Workplaces in Financial Services & Insurance
Job Location: Scotland, Northern Ireland, North East Region
Job Type: Permanent
Remuneration: Competitive salary based on experience, skills, and qualifications
Role Overview: Empower claims teams and drive operational excellence across Scotland, Northern Ireland, and the North East. Support our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement.
This hands-on leadership role requires technical expertise in commercial claims, resolving complex queries, removing barriers, and driving compliance and performance. You will manage surge periods, lead engagement activities, support recruitment, coach colleagues, identify skills gaps, and coordinate training. Your work will impact service quality, team morale, and client satisfaction.
Key Responsibilities:
- Support claims technicians with technical queries and remove obstacles
- Lead complaint resolution, process compliance, and task management
- Manage data capture, MI reporting, and contribute to improvements
- Allocate and review claims per licensing requirements
- Collaborate with Property Managers to optimize quality, productivity, and profitability
- Conduct performance meetings and assess team skills
- Identify development needs and coordinate training
- Deliver client reporting and analysis
- Drive compliance and colleague engagement
- Participate in recruitment and onboarding
Qualifications and Skills:
- Strong knowledge of commercial property claims
- Willingness to travel across the region
- Relevant qualification (e.g., Cert CILA) or commitment to obtain
- Ability to work independently and take initiative
- Enthusiasm for digital strategies and innovative practices
- Experience in building professional networks
- Proven remote leadership skills
- Results-driven with adaptability during surge periods
This role is ideal for someone who thrives in dynamic environments, enjoys mentoring, and is passionate about delivering excellent service. If you\’re ready to lead by example and make a real impact, we want to hear from you.
What we offer:
- Competitive salary
- Self Invested Personal Pension Scheme (SIPP)
- Incentive (bonus) scheme
- Company vehicle or cash allowance
- 25 days holiday plus bank holidays
- Flexible working options
Health & Support:
- Private healthcare (including pre-existing conditions)
- Life assurance
- Employee assistance program
- Group Income Protection
Additional Benefits:
- Voluntary benefits (dental, cycle scheme, season ticket loan, digital GP)
- Discounts on various products/services
This isn\’t just a position, it\’s a pivotal role in shaping our industry.
At Sedgwick, you\’ll build your career and cultivate a team of experts. Our Sedgwick University offers over 15,000 courses, role-specific training, and opportunities for formal education, empowering you and your team to excel.
Together, we\’re reshaping the insurance landscape and building a legacy of talent. Join us as a catalyst for change.
Next steps:
Think we\’d be a great match? Apply now—we want to hear from you. Even if you\’re unsure, apply—our diverse hiring approach welcomes professionals at all career stages. We uphold a zero-tolerance policy towards discrimination of any kind.
Applications will be reviewed after the closing date, with some candidates selected for interviews (virtual or in-person).
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Sedgwick is an Equal Opportunity Employer.
The information provided describes the general responsibilities and nature of the role and may be updated at Sedgwick\’s discretion.
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Regional Support Manager employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in commercial property claims. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience in claims management. Engaging with them can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or resolved complex issues in previous roles. Highlighting your hands-on leadership experience will resonate well with the hiring team.
✨Tip Number 4
Showcase your enthusiasm for digital strategies and innovative practices in your conversations. Sedgwick values forward-thinking approaches, so demonstrating your adaptability to new technologies can set you apart.
We think you need these skills to ace Regional Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Regional Support Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in commercial property claims, leadership roles, and any technical expertise. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous positions.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed teams, resolved complex issues, and contributed to operational excellence in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Sedgwick
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Regional Support Manager. Familiarise yourself with commercial property claims and the specific challenges faced in Scotland, Northern Ireland, and the North East. This will help you demonstrate your knowledge and how you can contribute to the team.
✨Showcase Leadership Skills
Prepare examples of your leadership experience, especially in remote settings. Highlight how you've successfully managed teams, resolved conflicts, and driven performance improvements. Sedgwick values hands-on leadership, so be ready to discuss your approach to mentoring and coaching colleagues.
✨Emphasise Adaptability
Given the dynamic nature of the role, be prepared to discuss how you've adapted to changing circumstances in previous positions. Share specific instances where you've successfully navigated surge periods or implemented innovative practices to improve service delivery.
✨Engage with Company Culture
Research Sedgwick's culture and values, particularly their commitment to employee development and work-life balance. During the interview, express your enthusiasm for being part of a caring culture and how you align with their mission to support colleagues and clients alike.
