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- Tasks: Lead and support claims teams across Scotland, Northern Ireland, and the North East.
- Company: Join Sedgwick, a global leader in insurance and risk management with a caring culture.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and a generous holiday allowance.
- Why this job: Make a real impact while mentoring others in a dynamic and supportive environment.
- Qualifications: Strong knowledge of commercial property claims and a commitment to professional development.
- Other info: Sedgwick offers extensive training and a zero tolerance policy towards discrimination.
The predicted salary is between 42000 - 84000 £ per year.
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By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Regional Support Manager
By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Regional Support Manager
Job Location: Scotland, Northern Ireland, North East Region
Job Type: Permanent
Remuneration: Competitive salary based on experience, skills, and qualifications
Empower claims teams and drive operational excellence across Scotland, Northern Ireland, and the North East
We’re excited to offer a leadership opportunity within Sedgwick’s Commercial Property Team. As aRegional Support Manager , you’ll play a pivotal role in supporting our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement across the region.
This is a hands-on leadership role where your technical expertise in commercial claims will be key. You’ll be the go-to person for resolving complex queries, removing barriers to progress, and driving compliance and performance. Whether it’s managing surge periods, leading engagement activities, or supporting recruitment, your influence will be felt across the team.
You’ll also be responsible for coaching and developing colleagues, identifying skills gaps, and coordinating training to help everyone reach their potential. Your work will directly impact service quality, team morale, and client satisfaction.
What you’ll be doing:
Support claims technicians with technical queries and remove obstacles to progress
Lead complaint resolution, process compliance, and task management
Manage data capture, MI reporting, and contribute to continuous improvement initiatives
Allocate and review claims in line with licensing authority
Collaborate with Commercial Property Managers to optimise quality, productivity, and profitability
Conduct regular performance meetings and assess team competencies
Identify development needs and coordinate training at team and individual levels
Deliver client reporting and analysis to support service enhancements
Drive compliance and lead colleague engagement across the region
Participate in recruitment and onboarding of new talent
What you’ll bring:
Claims expertise : Strong knowledge of commercial property claims to support technical queries and guide the team.
Regional mobility : Flexibility and willingness to travel across Scotland, Northern Ireland, and the North East to manage and support teams.
Professional development : Either hold or be committed to obtaining a relevant qualification such as Cert CILA.
Self-motivation : Ability to work independently, take initiative, and maintain a conscientious approach to tasks.
Digital mindset : Enthusiasm for embracing innovative working practices and supporting Sedgwick’s digital strategy.
Networking experience : Demonstrated recent professional development activity, including building and maintaining professional networks.
Remote leadership : Proven strategy for engaging and encouraging colleagues who work remotely.
Performance focus : Commitment to achieving and exceeding results, with adaptability during surge periods.
This role is ideal for someone who thrives in a dynamic environment, enjoys mentoring others, and is passionate about delivering exceptional service. If you’re ready to lead by example and make a real impact, we’d love to hear from you.
What we’ll give you for this role:
Remuneration & more
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
You will join an appropriate incentive (bonus) scheme
Fully funded company vehicle or cash in lieu allowance
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection
Other benefits
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
Discounts on various products and services
This isn\’t just a position, it\’s a pivotal role in shaping our industry
At Sedgwick, you won\’t just build your career; you\’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we\’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we\’d be a great match? Apply now –we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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Sedgwickis an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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Regional Support Manager employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Manager
✨Tip Number 1
Familiarise yourself with Sedgwick's values and culture. Understanding their commitment to employee wellbeing and professional development will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Sedgwick, especially those in similar roles. They can provide insights into the company’s expectations and the nuances of the Regional Support Manager position.
✨Tip Number 3
Prepare to discuss your experience with remote leadership and team engagement strategies. Given the nature of the role, showcasing your ability to motivate and support teams from a distance will be crucial.
✨Tip Number 4
Highlight any relevant qualifications or training you've undertaken, particularly in commercial property claims. This will demonstrate your commitment to professional development and your readiness for the technical aspects of the role.
We think you need these skills to ace Regional Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in commercial property claims and leadership roles. Use specific examples that demonstrate your ability to support teams and drive operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with Sedgwick's values. Mention your commitment to professional development and your approach to remote leadership.
Showcase Your Technical Expertise: Emphasise your strong knowledge of commercial property claims in your application. Provide examples of how you've resolved complex queries or improved service delivery in previous roles.
Highlight Your Soft Skills: Sedgwick values self-motivation and adaptability. Make sure to include instances where you've demonstrated these qualities, especially in dynamic environments or during surge periods.
How to prepare for a job interview at Sedgwick
✨Showcase Your Claims Expertise
Make sure to highlight your strong knowledge of commercial property claims during the interview. Be prepared to discuss specific examples where you've resolved complex queries or improved service delivery in previous roles.
✨Demonstrate Leadership Skills
As a Regional Support Manager, you'll be leading teams and driving performance. Share experiences where you've successfully coached or developed colleagues, and how you’ve managed remote teams effectively.
✨Emphasise Your Digital Mindset
Sedgwick values innovation, so express your enthusiasm for embracing new technologies and digital strategies. Discuss any relevant tools or systems you've used to enhance operational efficiency in your past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability during surge periods. Think of scenarios where you've had to manage complaints or compliance issues, and be ready to explain your approach and outcomes.
