Operations Manager - Subsidence

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

This is an exciting opportunity to join a thriving Subsidence team where you'll play a pivotal role in leading, developing and inspiring colleagues while helping to deliver an outstanding customer experience. As an Operations Manager, you'll provide day-to-day guidance and support, acting as the go-to person for the team, driving performance, identifying development opportunities and creating a positive, engaged culture where people can thrive and succeed.

The role offers a unique blend of people leadership and technical claims expertise. You'll manage your own portfolio of subsidence claims while supporting the wider team, giving you the opportunity to continue developing your technical knowledge and build on your existing subsidence experience. You'll also work closely with the leadership, providing support and deputising when required.

We're keen to hear from experienced team leaders/managers who have a passion for developing people and delivering excellent service. Equally, this role presents a fantastic opportunity for experienced subsidence professionals who are looking to take the next step into leadership. If you're a confident claims handler with strong technical expertise, a natural mentor and a desire to positively influence team performance, we'd love to hear from you.

Success in this role requires someone who is organised, adaptable and motivated by achieving results. You'll be an excellent communicator, confident in managing changing priorities and comfortable operating in a fast-paced environment. Most importantly, you'll lead by example, embrace innovative ways of working and be committed to both your own professional development and the development of those around you.

The skills you will have when you apply:

• Leadership & Coaching - Ability to motivate, develop and support colleagues to achieve their potential.
• Subsidence Expertise - Strong understanding of subsidence claims, or experience managing a portfolio of complex claims.
• Customer Service Excellence - Commitment to delivering exceptional outcomes for customers and clients.
• Communication Skills - Confident communicator with strong influencing, negotiation and relationship-building abilities.
• Performance Management - Experience driving team engagement, productivity and service standards.
• Organisation & Prioritisation - Able to effectively manage workloads, competing priorities and changing demands.
• Adaptability - Comfortable working in a fast-paced environment and responding to periods of increased volume.
• Continuous Improvement - Keen to embrace innovation, new ways of working and ongoing professional development.

What we'll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you: Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).