Mitigation Technician

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We have a fantastic opportunity to join our Mitigation team working remotely. Sedgwick specialises in the provision of claims management and loss adjusting services. Working in partnership with you, Sedgwick can unlock your potential - learning and growth. When it comes to investing in our employees’ development, we are unrivalled in our market sector.

As a Tree Mitigation Specialist, you will work within our Mitigation team pursuing third parties, gaining their approval for the necessary vegetation measures. You will work closely with our award-winning Subsidence Team, to help prevent further damage occurring to their customer’s property. It will be your responsibility to deliver high levels of mitigation success within the shortest duration possible. You’ll act as first point of contact for third parties and members of our in-house Subsidence Services team for any mitigation queries.

As well as proactively driving your case portfolio you will be required to:

• Manage tree mitigation work to agreed service standards
• Provide the desired level of updates to Subsidence Services
• Interpret instructions and documentation from Subsidence Services
• Interpret and comment on arboriculture reports, site investigation reports, soils analysis and root evidence
• Form and maintain working relationships with third parties and local authorities to improve the cooperation and communication concerning tree mitigation matters
• Manage tree mitigation in accordance with any specific protocols
• Ensure that tree mitigation is handled in accordance with current statute
• Provide tree mitigation advice to Subsidence Services
• Deal with telephone calls and queries
• Raise invoices for work completed and deal with any invoice queries

The skills you will have when you apply:

• Customer Service Experience - Previous experience working within a customer service or office-based environment, delivering professional support and resolving customer queries effectively.
• Organisation & Delivery - Highly organised and detail-focused, with the ability to manage competing priorities and drive tasks through to successful completion.
• Resilience & Adaptability - Committed and results-driven, with the flexibility to perform effectively during periods of high workload and within a rapidly changing environment.
• Communication & Customer Management - Strong communication and negotiation skills, with the ability to handle challenging customer interactions over the telephone in a professional, empathetic and assertive manner.
• Technical Capability - Experience using computer-based claims handling systems and confidence working across digital platforms and business applications.
• Continuous Improvement Mindset - Open to change and keen to embrace innovative ways of working that enhance efficiency, service quality and customer outcomes.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• You will join an appropriate incentive (bonus) scheme
• Holiday allowance of 25 days plus bank holidays
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection
• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping your future career and our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you: Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).