Claims Handler in Luton

HIRING ASAP – Looking for people who can start within 1 month

Title

Motor Reinsurance Claims Handler

Salary

Up to £27,000 per annum

Availability

Immediate availability/2 weeks max notice

Location

Remote (UK based only)

Term

Permanent – Full Time (35 hours pw)

We are seeking an experienced, confident Motor Resinsurance Claims Handler to join our team in a full-time, remote capacity.

This role offers a unique opportunity to work within a specialist team, where you will be ‘loaned’ out to both internal and external clients to offer your claims expertise.

This opportunity allows successful candidates to enhance their skillset, network with a diverse range of clients, develop knowledge of a variety of systems, and still be supported by your team.

Each assignment typically lasts between 3–12 months, meaning that no two days will ever be the same!

Successful candidates will be employed on a secondment model, meaning you will be assigned to various teams based on business needs.

While the assignments are temporary in nature, this is a permanent role, and after one secondment concludes, you will transition to another project within the organisation.

This role is fully remote; however, when working with our clients, you may be required to travel to their offices for training (including overnight stays, paid for by the company).

You may also be required to attend our offices for meetings and events.

Key Responsibilities

• Manage motor reinsurance claims through the London Market using ECF, CMS and ODM systems, ensuring accurate claim transaction processing and policy validation.
• Handle claims with values up to £5 million within delegated authority limits
• Review policy coverage and verified reinsurance contract details to ensure valid claim presentation and recovery.
• Complete write-back activities and maintained comprehensive claims documentation, correspondence and audit records within the Claims Management System (CMS).
• Establish and maintain accurate case reserves, regularly reviewing and adjusting estimates in line with claim developments and exposure changes.
• Process cash calls and claim payments in accordance with London Market practices, contractual obligations and internal procedures.
• Perform manual (non-Bureau) claim set-up and administration, including claims registration, policy validation and ongoing file maintenance.
• Respond to broker and market queries via the Electronic Claims File (ECF) platform, consistently meeting the London Market service standard of responding within 48 hours.
• Liaise with brokers, reinsurers, solicitors, and other stakeholders to obtain outstanding documentation, progress claim investigations and facilitate timely settlements.
• Monitor and manage historic and outstanding claims, ensuring timely follow-up of recovery opportunities and claim developments.
• Maintain the daily LIRMA tracker, providing accurate information on outstanding workloads and contributing to management information (MI) reporting.
• Ensure compliance with company procedures, delegated authorities, regulatory requirements, and London Market standards throughout the claims lifecycle.
• Key Skills & Knowledge
• Motor Claims Handling, ideally some experience in re-insurance, but strong motor handlers will also be considered
• London Market Claims Processes
• Electronic Claims File (ECF)
• Claims Management System (CMS)
• Original Document Management (ODM)
• Claims Reserving & Exposure Assessment
• Cash Calls & Claims Payments
• Policy Verification & Coverage Analysis
• Stakeholder Management
• Broker & Reinsurer Liaison
• Recovery Management
• Regulatory & Procedural Compliance
• Your Benefits
• Flexible work/life balance
• Group income protection
• 25 days annual leave + bank holidays
• Buy more holiday
• Pension – above stat minimum
• Referral rewards
• Reward and recognition scheme
• Development Benefits such as: Access to 1000’s of E-learning modules, internal training and development courses, access to industry-funded qualifications
• Health & Wellbeing Benefits: gym discounts, cycle to work scheme, eyecare vouchers
• Digital GP App
• Life assurance

We welcome applicants from all backgrounds – whether you're a seasoned professional or returning to the workforce. If you meet most of the criteria, we encourage you to apply.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity.

We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.