At a Glance
- Tasks: Support claimants through the claims process and collaborate with contractors to resolve issues.
- Company: Join Sedgwick, a leading company recognised for its caring culture and work-life balance.
- Benefits: Competitive salary, flexible working, private healthcare, and 25 days holiday plus bank holidays.
- Other info: Comprehensive training and professional development opportunities available from day one.
- Why this job: Make a real difference in people's lives while building a rewarding career in insurance.
- Qualifications: Experience in managing property claims and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Be the calm voice claimants rely on to get their lives back on track.
Job Location: London
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for Adjusting Executives in London. The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.
Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
The skills you will have when you apply:
- Experience in managing property claims: Previous experience in a claims environment is essential.
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
- Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes.
The skills that will be developed once working:
- Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
- Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits:
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Claims Technician - Domestic Major Loss - London employer: Sedgwick
At Sedgwick, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture in the heart of London. With comprehensive training programs and opportunities for professional development, including the chance to earn industry qualifications, we empower our employees to thrive in their careers while maintaining a healthy work-life balance. Join us and be part of a community dedicated to making a meaningful impact in the lives of others, all while enjoying competitive benefits and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician - Domestic Major Loss - London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sedgwick's values and mission. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills! As a Claims Technician, you'll need to explain complex details clearly. Try role-playing with a friend or family member to get comfortable with articulating your thoughts.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully navigated challenges. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Sedgwick team.
We think you need these skills to ace Claims Technician - Domestic Major Loss - London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any previous experience you have in managing property claims. We want to see how your background aligns with the role of Claims Technician, so don’t hold back on those relevant details!
Communicate Clearly:Since excellent communication is key for this role, ensure your application reflects that. Use clear and concise language to explain your skills and experiences, just like you would when guiding a claimant through the process.
Be Yourself:We’re looking for genuine individuals who can empathise with claimants. Let your personality shine through in your application – it’s not just about qualifications, but also about how you connect with others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sedgwick
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific processes involved. Familiarise yourself with common scenarios, like water damage or fire claims, so you can speak confidently about how you would handle them.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that demonstrate your ability to explain complex information clearly. Think of times when you've successfully communicated with clients or colleagues, especially in stressful situations.
✨Emphasise Empathy and Initiative
The job is all about being a calming presence for claimants. Be ready to discuss how you've shown empathy in past roles and how you take initiative to solve problems. Share stories that highlight your ability to support others during challenging times.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
