Liability Technical Quality Lead

Liability Technical Quality Lead – Leeds, UK (Hybrid). By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We’re looking for an experienced liability claims professional with a passion for technical excellence, quality improvement, and developing others. This role sits in our Technical Governance team and strengthens the quality, consistency, and technical standards of liability claims handling across our TPA business. This is an opportunity to step beyond traditional claims handling and build broader influence across the function. You’ll work closely with claims teams, leaders, and clients to drive technical improvement, support capability development, and help shape a culture centred on learning, coaching, and continuous improvement.

Responsibilities

• Lead technical audits, file quality reviews and case assessments across liability claims handling activity, identifying technical trends, governance risks, and development opportunities to support continuous improvement and operational performance.
• Deliver clear coaching, technical guidance, and performance feedback to claims colleagues and leadership teams, while supporting the design and delivery of technical training, best practice frameworks, and guidance materials across the business.
• Act as a senior technical referral point on complex, litigated, and high-value liability claims matters, managing quality oversight activity across key client accounts while maintaining a small caseload to retain hands-on involvement in claims handling and technical decision making.
• Provide ongoing influence to improve technical standards, support capability development, and drive quality improvement initiatives.

Qualifications

• Significant liability claims handling experience with strong technical expertise across EL, PL, Products Liability, and property-related claims.
• Experience completing technical audits and quality reviews within a claims environment.
• Strong analytical capability, decision-making skills, and the ability to identify continuous improvement opportunities.
• Excellent communication, stakeholder management, and coaching skills, with experience delivering technical feedback and guidance.
• Proven ability to influence technical standards, support capability development, and drive quality improvement initiatives.
• Strong understanding of legal, regulatory, and customer outcome requirements relevant to liability claims handling.

What we’ll give you

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Wellbeing and digital GP apps.
• Group Income Protection.
• Other benefits: Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications. Discounts on various products and services.

Next steps

Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.