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- Tasks: Lead audits and quality performance to enhance technical standards and support continuous improvement.
- Company: Join Sedgwick, a recognised leader in workplace culture and employee wellbeing.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and extensive training opportunities.
- Why this job: Shape the future of the insurance industry while growing your career in a supportive environment.
- Qualifications: Experience in insurance or claims handling, with strong analytical and communication skills.
- Other info: Be part of a dynamic team dedicated to reshaping the insurance landscape.
The predicted salary is between 36000 - 60000 ÂŁ per year.
By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Job Location: Leeds / UK / Hybrid
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Lead TPA Technical Governance as our Audit & Quality Performance Lead.
What you’ll do:
- As an Audit and Quality Performance Lead you will shape and strengthen the technical standards that underpin our quality reviews.
- You’ll prepare cases for internal technical assessment, ensure robust quality processes, and provide clear, actionable feedback to internal teams and external clients.
- You’ll lead internal audit activity across telephony and file reviews – identifying trends, analysing root causes, and delivering insights that support continuous improvement.
- As a technical referral point, you’ll also provide coaching and guidance to the wider team.
- You’ll oversee claims reviews and quality output for a portfolio of high‑profile clients, applying strong attention to detail across liability decisions, disputed proceedings, litigation, and complex losses.
- Alongside your audit responsibilities, you’ll maintain a small desktop claims caseload for a major client, keeping you close to operational practice and technical decision‑making.
The Skills You Will Have When You Apply:
- Extensive familiarity with current case law, common law/statutory provisions, and the wider regulatory architecture governing claims practice.
- Demonstrable experience within a TPA, insurance, or claims‑handling environment, encompassing audit disciplines, quality assurance activity, or technical governance oversight.
- Insurance‑based qualifications (advantageous) or comparably substantial technical experience evidencing mature professional judgement.
- Comprehensive understanding of insurance law, nuanced policy interpretation, and the principles underpinning civil liability.
- Highly developed analytical and investigative capability, with meticulous attention to detail applied to complex and contested matters.
- Proficiency in influencing diverse stakeholders — including corporate clients, brokers, insurers, and internal colleagues — through precise, evidence‑driven communication and collaborative engagement.
This is perfect for an individual seeking to apply advanced technical, analytical, and evaluative expertise within a TPA setting, where complex decision‑making, rigorous audit methodology, and sustained quality governance converge to create a challenging and engaging environment.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Other benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we’d be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Audit and Quality Performance Lead in Leeds employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audit and Quality Performance Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sedgwick on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Sedgwick's values and culture. Think about how your experience aligns with their mission of supporting people facing the unexpected. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your STAR technique for answering competency questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your skills and experiences relevant to the Audit and Quality Performance Lead role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and show your enthusiasm for joining the Sedgwick team.
We think you need these skills to ace Audit and Quality Performance Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in audit and quality performance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: As an Audit and Quality Performance Lead, your analytical prowess is key. Use specific examples in your application to demonstrate how you've tackled complex issues and delivered insights that led to improvements. We love a good story!
Be Clear and Concise: When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon unless it’s relevant. We appreciate well-structured applications that get straight to the point without fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sedgwick
✨Know Your Stuff
Make sure you brush up on your knowledge of current case law and insurance regulations. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you have a deep understanding of the field.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've demonstrated strong analytical capabilities. Be ready to discuss how you've identified trends or root causes in previous roles, as this is crucial for the Audit and Quality Performance Lead position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves influencing diverse stakeholders, being able to communicate evidence-driven insights effectively will be key to your success in the interview.
✨Engage with the Company Culture
Familiarise yourself with Sedgwick's values and culture. During the interview, express how your personal values align with theirs, and share why you’re excited about contributing to their mission of supporting people facing the unexpected.
