At a Glance
- Tasks: Lead technical audits and improve quality in liability claims handling.
- Company: Join Sedgwick, a caring company with a global impact.
- Benefits: Competitive salary, flexible working, private healthcare, and 25 days holiday.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by enhancing technical standards and developing others.
- Qualifications: Experience in liability claims and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Overview
Liability Technical Quality Lead – Leeds, UK (Hybrid).
By joining Sedgwick, you'll be part of something truly meaningful.
It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.
Here, there’s no limit to what you can achieve.
We’re looking for an experienced liability claims professional with a passion for technical excellence, quality improvement, and developing others.
This role sits in our Technical Governance team and strengthens the quality, consistency, and technical standards of liability claims handling across our TPA business.
This is an opportunity to step beyond traditional claims handling and build broader influence across the function.
You’ll work closely with claims teams, leaders, and clients to drive technical improvement, support capability development, and help shape a culture centred on learning, coaching, and continuous improvement.
The role combines technical leadership with oversight responsibility and continued direct involvement in claims handling through a small caseload.
Responsibilities
- Lead technical audits, file quality reviews and case assessments across liability claims handling activity, identifying technical trends, governance risks, and development opportunities to support continuous improvement and operational performance.
- Deliver clear coaching, technical guidance, and performance feedback to claims colleagues and leadership teams, while supporting the design and delivery of technical training, best practice frameworks, and guidance materials across the business.
- Act as a senior technical referral point on complex, litigated, and high-value liability claims matters, managing quality oversight activity across key client accounts while maintaining a small caseload to retain hands-on involvement in claims handling and technical decision making.
- Provide ongoing influence to improve technical standards, support capability development, and drive quality improvement initiatives.
Qualifications
Significant liability claims handling experience with strong technical expertise across
EL, PL, Products Liability, and property-related claims .
- Experience completing technical audits and quality reviews within a claims environment.
Strong analytical capability , decision-making skills, and the ability to identify continuous improvement opportunities.
Excellent communication , stakeholder management, and coaching skills, with experience delivering technical feedback and guidance.
Proven ability to influence technical standards , support capability development, and drive quality improvement initiatives.
- Strong understanding of legal, regulatory, and customer outcome requirements relevant to liability claims handling.
- What we’ll give you
- Competitive salary taking into account skills, experience and qualifications.
- A Self Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or your home.
- Private healthcare plan (including pre-existing conditions).
- Life assurance.
- Employee assistance programme for employee wellbeing.
- Wellbeing and digital GP apps.
- Group Income Protection.
- Other benefits
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Discounts on various products and services.
- Next steps
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document describe the general nature and level of work being performed and are not intended to constitute a comprehensive list of functions, duties, or local variances.
Sedgwick retains the discretion to add or to change the duties of the position at any time.
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Liability Technical Quality Lead in Ledston employer: Sedgwick
Sedgwick is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options and a competitive benefits package, including private healthcare and a personal pension scheme, employees are empowered to thrive both personally and professionally while managing impactful occupational disease claims across Northern Ireland and the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Liability Technical Quality Lead in Ledston
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Sedgwick). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Sedgwick. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Liability Technical Quality Lead in Ledston
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Sedgwick.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Sedgwick. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Sedgwick
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Sedgwick to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Sedgwick, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Sedgwick's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
