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It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.
Here, there’s no limit to what you can achieve.Operations Manager – Commercial Property AdjustingOperations Manager – Commercial Property Adjusting (London & South East)Location: London & South east with hybrid workingJob Type: PermanentSalary: Competitive + vehicle/allowance + benefitsLead and support a high‑performing Commercial Property Adjusting team as an Operations Manager in our London & South East region.We’re looking for an Operations Manager to lead our Commercial Adjusting team across London & South East, based primarily from our London office office.
You’ll support a team of commercial loss adjusters and technical colleagues handling a broad range of commercial property claims, ensuring exceptional service delivery, robust technical quality, and consistently strong outcomes for our insurer and corporate clients.In this role, you’ll provide day‑to‑day leadership, mentoring and development to your team while driving performance, managing financial targets, and ensuring compliance with Sedgwick processes and regulatory requirements, including the Consumer Duty Act.
You’ll work closely with insurer clients, brokers, and internal partners, building trusted relationships and ensuring claims are handled with professionalism, fairness and efficiency.This role offers flexibility, though you’ll typically spend one to two days per week in our London office, with the remainder supported through hybrid working.We’re seeking someone with experience handling commercial property insurance claims, proven people‑management skills, confidence in leading high‑performing teams, and excellent communication abilities.
You’ll receive full training, ongoing support, and access to industry‑leading development opportunities to help you thrive and progress.What you’ll have: Commercial claims expertise: Experience handling commercial property insurance claims.Customer focus: A strong commitment to delivering excellent service and fair outcomes for clients and policyholders.Leadership ability: Proven capability to lead, motivate and support a high‑performing technical team.Communication skills: First‑class written and verbal communication, with confidence engaging stakeholders at all levels.Technical competence: Strong IT capability and the ability to maintain accurate, high‑quality electronic files.Organisational strength: Ability to prioritise, manage deadlines and maintain control under pressure.Team collaboration: Skilled in building effective working relationships and supporting colleague development.Performance management: Experience coaching, mentoring and conducting structured performance discussions.Compliance mindset: Understanding of regulatory expectations, including vulnerability awareness and the Consumer Duty Act.Commercial awareness: Insight into how team performance influences financial outcomes and client satisfaction.What we’ll give you for this role:Remuneration & moreCompetitive salary taking into
Operations Manager – Commercial Property Adjusting in Kennington employer: Sedgwick
Sedgwick is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. As a leader in the claims industry, you will have the opportunity to shape a high-performing team while enjoying comprehensive benefits and a supportive environment that values resilience and continuous improvement.
