IT Support Technician

Step into the fast-paced world of IT support and innovation.

Job Location: London

Job Type: Permanent

Remuneration: Competitive salary based on experience, skills, and qualifications

Reports To: IT Manager – EMEA Service Desk & Depot Operations

Join Sedgwick as an IT Support Technician and become a key player in delivering expert technical support and driving operational excellence in a fast-paced, collaborative environment.

Skills Snapshot:

• Hands‑on IT support for employees (hardware & software troubleshooting)
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support
• Windows device setup, configuration, and maintenance
• Hardware lifecycle management (procurement, deployment, ITAD)
• Endpoint management tools (Microsoft Intune / Endpoint Manager)
• ITIL framework knowledge (incident, problem, change management)
• Strong organisational and communication skills
• Customer‑focused, service‑oriented approach
• Pro‑active attitude and willing to learn more

About the Role

We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact for our UK offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.

What you will have:

• Technical Support – Proven ability to provide first‑line and second‑line IT support for employees.
• Troubleshooting Expertise – Skilled in diagnosing and resolving hardware, software, account access, MFA, VPN, and connectivity issues.
• Microsoft 365 Proficiency – Experience supporting Microsoft 365 applications and collaboration tools.
• Asset Management – Ability to maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.
• Procurement & Lifecycle Management – Knowledge of procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).
• Device Configuration – Competence in preparing and configuring new devices to company standards.
• Project Coordination – Experience coordinating hardware rollouts, refresh cycles, and migrations.
• Security Compliance – Understanding of corporate security standards including encryption, antivirus, and patching.
• Reporting Skills – Ability to produce reports on hardware status and refresh needs.
• Documentation – Skilled in creating troubleshooting guides and maintaining vendor contact information.

Qualifications & Skills

• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support, asset management, or technology coordination.
• Strong knowledge of Windows hardware setup and troubleshooting.
• Familiarity with Microsoft Intune / Endpoint Manager.
• Proficiency in Microsoft 365 applications.
• Understanding of ITIL processes (incident, problem, change management).
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple priorities.

Remuneration & more

• Competitive salary tailored to your experience and qualifications
• Self‑Invested Personal Pension Scheme (SIPP)
• Incentive bonus scheme
• 25 days holiday plus bank holidays
• Flexible working options – from our office or your home

What we’ll give you:

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, digital GP access
• Discounts on a wide range of products and services

This isn’t just a job – it’s your gateway to a thriving IT career. At Sedgwick, we don’t just support systems – we support people. With access to Sedgwick University’s 15,000+ on‑demand courses and role‑specific training, you’ll have everything you need to grow your skills and shape your future.

Ready to make an impact? Apply now – we’d love to hear from you. Whether you’re a seasoned IT professional or returning to the workforce, we welcome applicants from all backgrounds. We’re proud to be an inclusive employer with a zero‑tolerance policy toward discrimination of any kind. Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.