IT Support Associate

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We have an exciting opportunity for an IT Service Desk Analyst to join our dynamic team at Sedgwick. As an IT Service Desk Analyst, you’ll be the first point of contact for our colleagues across the EMEA region, helping to keep our systems running smoothly and our people connected. Whether you're resolving technical issues, supporting enterprise applications, or guiding users through troubleshooting steps, your work will be essential to our daily operations.

Your role involves managing user accounts, maintaining detailed records of support activities, and ensuring timely follow-ups in line with service level agreements. You'll support a variety of devices and applications, from laptops and printers to Microsoft Office, ERP, CRM, and VPN tools. Collaboration is key—you’ll work closely with teams across the organization, follow standard procedures, and contribute to knowledge sharing to ensure smooth and efficient IT operations.

What You’ll Bring

• Experience in an IT Service Desk or customer support environment.
• Strong communication skills in English, both written and verbal.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• A passion for solving problems and helping people.
• Working knowledge of Windows OS, Microsoft Office, Active Directory, and Exchange.
• Understanding of networks, databases, and IT security concepts.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A customer-first mindset and a drive to deliver excellent service.

What’s Helpful, But Not Essential

• Associate’s degree in Computer Science or IT.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified IT Professional.
• Basic knowledge of ITIL and service desk metrics.

What We’ll Give You

• Competitive salary tailored to your experience and qualifications.
• Self-Invested Personal Pension Scheme (SIPP).
• Incentive bonus scheme.
• 25 days holiday plus bank holidays.
• Flexible working options – from our office or your home.

Health & support

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme.
• Group Income Protection.

Other Benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, digital GP access.
• Discounts on a wide range of products and services.

This isn’t just a job – it’s your gateway to a thriving IT career. At Sedgwick, we don’t just support systems – we support people. With access to Sedgwick University’s 15,000+ on-demand courses and role-specific training, you’ll have everything you need to grow your skills and shape your future.

Ready to make an impact? Apply now – we’d love to hear from you. Whether you’re a seasoned IT professional or returning to the workforce, we welcome applicants from all backgrounds. We’re proud to be an inclusive employer with a zero-tolerance policy toward discrimination of any kind. Sedgwick is an Equal Opportunity Employer.