Home Desktop Investigator

Job Location: United Kingdom • Job Type: Permanent • Remuneration: Competitive salary taking into account skills, experience and qualifications

Step into a vital role at Sedgwick as a Home Desktop Investigator, delivering tailored fraud prevention across diverse home claims. The role of a Home Desktop Investigator within Sedgwick’s Investigations team offers a dynamic and intellectually stimulating opportunity to be at the forefront of counter-fraud efforts. This team delivers tailored, cost-effective fraud prevention strategies to a diverse range of internal and external clients, customizing investigative methods to suit each unique case so every claim is thoroughly and thoughtfully assessed.

Responsibilities

• Manage a portfolio of home claims flagged as potentially fraudulent.
• Conduct telephone and video interviews, gather evidence, and liaise with policyholders, contractors, suppliers, and external agencies such as the police.
• Plan and conduct investigations, produce well-structured statements, and prepare detailed reports with clear recommendations for insurers.
• Issue outcome letters, negotiate settlements, and maintain high standards of customer service while adhering to strict service level agreements.

Qualifications & Skills

• Insurance Knowledge: Strong understanding of commercial and property claims, including business interruption and the principle of indemnity.
• Fraud Detection: Experience using data and technology to identify and report fraudulent activity to relevant bodies.
• Legal Awareness: Familiarity with current case law, statutes, and legal liabilities relevant to insurance investigations.
• Investigative Skills: Ability to identify, secure, and preserve evidence through interviews and desktop enquiries.
• Regulatory Compliance: Understanding of FCA guidelines, GDPR, and Sedgwick’s complaint procedures.
• Negotiation Ability: Skilled in negotiating settlements and challenging fraudulent claims effectively.
• Planning & Organisation: Capable of managing multiple investigations, prioritising tasks, and meeting tight deadlines.
• Report Writing: Competent in preparing clear, concise reports with firm recommendations for insurers.

What we’ll give you for this role

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

Strategic impact

This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, you’ll contribute to the UK’s trusted insurance brands and participate in Sedgwick University, a comprehensive training and development program with more than 15,000 courses on demand and role-specific training starting from day one.

Next steps

Think we’d be a great match? Apply now – we want to hear from you. As part of our commitment, we maintain a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.