At a Glance
- Tasks: Lead and develop a team of claims handlers while ensuring exceptional customer service.
- Company: Join Sedgwick, a caring company making a difference for people worldwide.
- Benefits: Competitive salary, flexible working, private healthcare, and extensive training opportunities.
- Other info: Dynamic role with excellent career growth and a supportive culture.
- Why this job: Shape your leadership career and make a real impact in the insurance industry.
- Qualifications: Experience in claims management and a passion for developing others.
The predicted salary is between 29700 - 36300 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Are you an experienced claims professional with a passion for developing people and delivering exceptional customer outcomes? Whether you're ready to take the next step in your leadership career or are already an established Team Leader seeking a new challenge, we'd love to hear from you. Join our Validation Services team and play a key role in developing and supporting colleagues while delivering outstanding service to our clients and customers.
You will be responsible for the day-to-day management of a team of claim handlers, supporting colleagues working both remotely and from our Glasgow office. As a key point of contact, you will provide guidance, coaching and support while ensuring service standards and performance objectives are achieved.
Working closely with the Operations Manager, you will oversee team performance, identify development and training needs, manage absence and wellbeing, conduct appraisals, and help maintain high levels of engagement and morale whilst driving continuous improvement and excellent customer outcomes.
We're keen to hear from experienced Team Managers, or individuals who have previously deputised for a Team Manager and are ready to take the next step in their leadership career. You'll have experience handling domestic buildings claims, including scoping and validation, together with a strong understanding of claims processes and customer service excellence. Cert CILA would be advantageous; however, support will be provided to achieve this qualification.
The skills you will have when you apply:
- Experience leading, coaching and developing people, or experience deputising for a Team Leader and ready to take the next step in your career.
- Strong knowledge of domestic buildings claims, including validation, scoping and delivering excellent customer service.
- Ability to manage team performance, identify development needs and support colleagues to achieve their full potential.
- Excellent communication, organisation and stakeholder management skills, with the ability to build positive working relationships across a range of audiences.
- A proactive approach to service excellence, continuous improvement and delivering positive customer and client outcomes.
- Cert CILA qualified, or willing to work towards the qualification, with support provided by Sedgwick.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you: Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Team manager in Glasgow employer: Sedgwick
Sedgwick is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. As a leader in the claims industry, you will have the opportunity to shape a high-performing team while enjoying comprehensive benefits and a supportive environment that values resilience and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Team manager in Glasgow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Team manager at Sedgwick!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sedgwick or be willing to refer you for that Team manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sedgwick who’s on the lookout for their next Team manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Team manager role at Sedgwick!
We think you need these skills to ace Team manager in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sedgwick. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sedgwick
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sedgwick. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
