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- Tasks: Manage subsidence claims, guiding clients through the process with expertise and care.
- Company: Join Sedgwick Resource Solutions, an award-winning team in subsidence claims handling.
- Benefits: Enjoy remote work, generous holiday, and customisable benefits tailored to your lifestyle.
- Why this job: Make a real impact by helping customers navigate complex property issues with professionalism.
- Qualifications: Experience in claims handling and strong problem-solving skills are essential.
- Other info: Flexible work environment with opportunities for professional growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 Hours pw, Monday to Friday
Location: Anywhere in the UK, working from home with occasional office visits
Term: Permanent
Sedgwick Resource Solutions is seeking experienced subsidence claims handlers. Joining our award‑winning subsidence department — recognised for its scale, technical expertise, and innovative approach — you will manage a varied and meaningful caseload, supporting homeowners and businesses through the complexities of subsidence‑related insurance claims. This is a home‑based role, with occasional office visits required throughout the year.
Your New Role
- Manage your own portfolio of domestic and commercial subsidence claims from first notification through to settlement, working within agreed service levels.
- Use your delegated authority to make clear, informed decisions on the progress and outcome of each claim.
- Coordinate investigations, communicate with key stakeholders, and ensure all aspects of the claim progress smoothly.
- Apply your technical knowledge and problem‑solving skills to guide claims towards fair, well‑supported outcomes.
- Act as the main point of contact for clients, offering straightforward guidance throughout the process.
- Review surveyor and audit reports to validate findings and shape the claim strategy.
- Oversee third‑party suppliers, ensuring their work contributes to accurate diagnosis and efficient resolution.
- Maintain accurate, up‑to‑date records within our claims management system.
About You
- Is committed to developing their knowledge of subsidence as a specialist field.
- Has solid end‑to‑end claims handling experience in subsidence.
- Effective negotiator, confident in coordinating appointments and communicating outcomes when settlement decisions are challenged.
- Brings strong organisational skills, resilience, and a customer‑focused approach.
- Someone who thrives on resolving complex issues and providing clear, effective solutions.
- Performs well under pressure and adapts confidently when priorities shift.
- Builds constructive relationships and thrives in a service‑led environment.
- Is flexible and willing to support the wider team during busy periods and surge events.
- Communicates clearly, professionally, and with empathy.
- Has empathy, and the ability to recognise what is most important to the customer and put this first by genuinely seeing things through their eyes.
Your New Benefits
- Autonomy & Trust: Manage your own caseload with the freedom to make decisions (following training)
- Variety Every Day: No two claims are the same - expect a mix of technical problem-solving and people-focused support.
- Impact: Play a direct role in helping customers through challenging property issues with professionalism and care.
- Flexible work options: Enjoy remote working to support your work-life balance.
- Generous Holiday: 25 days of annual leave, plus bank holidays, with an option to purchase more holidays throughout the year.
- Customisable Flexi-Benefits: Choose benefits that suit your lifestyle.
- Professional Growth: Access training with industry experts and qualifications like Cert CII and BDMA, with financial rewards upon completion.
- Referral Scheme: Earn a financial reward when your referred colleagues complete their probation period successfully.
- Pension Scheme: Self-invested personal pension above the statutory minimum.
- Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving ‘points’ to colleagues within the business.
- Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, designed to keep you healthy and supported.
- Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier.
- Life Assurance: Cover for you, with the option of adding your partner in the event of death while in service, regardless of medical history.
- Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack, or stroke.
- Group Income Protection: Cover up to 60% of your salary after six months of incapacity.
All successful candidates will be subject to DBS and vetting checks and offers of employment will be dependent on these results. Applicants must be UK based and the role will be fully UK based.
Subsidence Claims Handler in England employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subsidence Claims Handler in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to subsidence claims. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific cases where you successfully navigated complex claims. This will demonstrate your expertise and ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Subsidence Claims Handler in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Subsidence Claims Handler role. Highlight your relevant experience in claims handling and any specific knowledge of subsidence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-focused approach and problem-solving skills, as these are key for us.
Showcase Your Communication Skills: As a Claims Handler, clear communication is vital. In your application, demonstrate your ability to communicate effectively and empathetically. We love candidates who can convey complex information simply and supportively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Sedgwick
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence and claims handling. Familiarise yourself with common issues, terminology, and the processes involved. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved complex claims or navigated tricky situations. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your ability to handle the demands of the job.
✨Practice Clear Communication
Since you'll be the main point of contact for clients, practice articulating your thoughts clearly and empathetically. You might want to role-play potential scenarios with a friend or family member to get comfortable with explaining complex information in an easy-to-understand way.
✨Be Ready to Discuss Teamwork
Think about times when you've worked collaboratively with others, especially under pressure. Sedgwick values a service-led environment, so be prepared to share how you’ve supported your team and contributed to a positive work atmosphere, particularly during busy periods.