Desktop Investigator

By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We have a fantastic opportunity for a Desktop Investigator in the United Kingdom. Home Investigations is a key part of Sedgwick, offering tailored, cost-effective fraud prevention. We don’t use a one-size-fits-all model. Instead, we rely on skilled people to assess potentially fraudulent claims. The work is varied, challenging, and never dull. As we grow, we’re looking for new talent to join our team. If you’re naturally curious and good at solving problems by elimination, this could be the role for you.

You’ll manage a caseload of suspect claims for various clients, using video and phone interviews. You may also handle pricing checks, negotiate settlements, issue reports, and explain claim rejections. You’ll lead your investigations, take statements, validate claims, and settle quickly using insurer networks. You’ll use data, tech, and your investigative mindset to detect and prove fraud. You’ll manage claims of different sizes and complexity. If you care about fighting fraud, understand the insurance landscape, and want to grow your career, we’d love to hear from you. This is perfect for someone with sharp thinking, strong ethics, and a passion for uncovering the truth.

The skills you will have when you apply:

• Proven expertise in Conversation Management and home claims, and a composed, articulate manner under pressure.
• Comprehensive knowledge of industry protocols, fraud indicators, and regulatory benchmarks.
• Proficiency in conducting structured telephone and video interviews to obtain evidential material.
• Advanced understanding of home insurance policy frameworks and associated documentation.
• Substantiated experience in fraud detection or managing complex domestic/commercial claims portfolios.
• Exceptional written communication, with the ability to issue formal challenge, repudiation, and fraud outcome correspondence.
• Capability to manage complaints within FCA parameters, with relevant qualifications (Cert CILA or Cert CII preferred) and awareness of IFB, IFIG, and IFED referral thresholds.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Group Income Protection.
• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

This isn’t just a position; it’s a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).