At a Glance
- Tasks: Be the calm voice helping customers navigate their claims and emergencies.
- Company: Join Sedgwick, a global leader in customer service with a caring culture.
- Benefits: Competitive salary, flexible working options, and comprehensive health support.
- Other info: Enjoy extensive training and growth opportunities in a supportive team.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Excellent communication skills and a proactive attitude; no experience needed!
The predicted salary is between 32400 - 39600 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Be the calm voice claimants rely on to get their lives back on track.
Job Location: UK wide
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have an exciting opportunity for Customer Service Advisors across the UK. Are you ready for a new challenge and passionate about delivering top-notch customer service? Join our incident response team as the first point of contact for customers at the start of their claim journey. You will handle calls about home emergencies requiring immediate attention or more substantial property damage claims.
This role is perfect for individuals from motor FNOL roles, insurance administrators, or coordinators looking to transition into property claims handling. It's also ideal for anyone from an insurance background wanting to move into property or those keen to enter the industry. Join our global business and be part of a dynamic, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team.
Typical day in the life as a Customer Service Advisor:
- Handling inbound and outbound calls from customers for a variety of queries
- Dealing with multiple clients to deliver the best service we can offer
- Providing excellent customer service at all times
If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!
The skills you will have when you apply:
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment.
- Computer literacy – you'll be using a variety of in-house databases!
- Enthusiasm and a genuine desire to learn.
- A can-do attitude.
When you will work:
- 16-hour contract: Two weekday evening shifts plus one weekend day.
- 24-hour contract: Two weekday evening shifts plus both Saturday and Sunday.
Some of the perks of working at Sedgwick:
- Remote and hybrid opportunities available
- Supportive and friendly team to help you develop in the role
- Excellent career opportunities
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support:
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits:
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Customer Service Advisor - Part-time employer: Sedgwick
Sedgwick is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options and a competitive benefits package, including private healthcare and a personal pension scheme, employees are empowered to thrive both personally and professionally while managing impactful occupational disease claims across Northern Ireland and the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sedgwick and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sedgwick and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Part-time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sedgwick.
Get Familiar with Our Brand:Before applying, take some time to learn about Sedgwick and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sedgwick
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sedgwick.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sedgwick will surely appreciate.
