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- Tasks: Assist customers with their queries and provide excellent service over the phone.
- Company: Join Sedgwick, a global leader in insurance, recognised for its caring culture and career growth.
- Benefits: Enjoy remote work options, competitive salary, 25 days holiday, and private healthcare.
- Why this job: Be part of a supportive team, gain valuable skills, and make a real impact in people's lives.
- Qualifications: No experience needed; just bring your enthusiasm, communication skills, and a can-do attitude.
- Other info: Flexible shifts available; full training provided to help you succeed.
By joining Sedgwick, you\’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Customer Service Advisor – Part time (19 hours)
Be the calm voice claimants rely on to get their lives back on track.
Job Location: Cardiff – Hybrid Job Type: Part time, Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications We have an exciting opportunity for Customer Service Advisors working on a hybrid, part time basis in Cardiff.
Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a \’2025 Top UK Insurance Employer\’, we have the perfect opportunity for you!
Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00 am and midnight.
Some of the perks of working at Sedgwick:
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Remote working and hybrid opportunities available
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Supportive and friendly team to help you develop in the role
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Excellent career opportunities
Typical day in the life as a Customer Service Advisor:
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Handling inbound calls from customers for a variety of queries
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Dealing with multiple clients to deliver the best service we can offer
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Working with suppliers and parts
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Providing excellent customer service at all times
If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!
The skills you will have when you apply:
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Excellent communication skills, both written and verbal
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Ability to work in a fast-paced environment
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Computer literacy– you\’ll be using a variety of in-house databases
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Enthusiasm and a genuine desire to learn
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A can-do attitude
What we’ll give you for this role:
Remuneration & more
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Competitive salary taking into account skills, experience and qualifications
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A Self Invested Personal Pension Scheme (SIPP)
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Holiday allowance of 25 days plus bank holidays
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Flexible working from our office or your home
Health & support
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Private healthcare plan (including pre-existing conditions)
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Life assurance
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Employee assistance programme for employee wellbeing
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Group Income Protection
Other benefits
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Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
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Discounts on various products and services
This isn\’t just a position, it\’s a pivotal role in shaping our industry
At Sedgwick, you won\’t just build your career; you\’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we\’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we\’d be a great match? Apply now –we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID
Sedgwickis an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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Customer Service Advisor - Part time (19 hours) employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part time (19 hours)
✨Tip Number 1
Familiarise yourself with Sedgwick's values and culture. Understanding their commitment to customer service and employee wellbeing will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss scenarios where you've demonstrated excellent communication skills or handled challenging situations. This role requires a calm and proactive approach, so having specific examples ready can really set you apart.
✨Tip Number 3
Research common customer service challenges in the insurance industry. Being knowledgeable about potential issues and how to address them will show your enthusiasm for the role and your readiness to contribute from day one.
✨Tip Number 4
Highlight your adaptability and willingness to learn during the interview. Sedgwick values individuals who are eager to grow, so expressing your desire to develop within the company can make a strong impression.
We think you need these skills to ace Customer Service Advisor - Part time (19 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, ability to work in a fast-paced environment, and any customer service experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are passionate about delivering excellent customer service and how you can contribute to Sedgwick's caring culture.
Highlight Your Adaptability: In your application, emphasise your adaptability and willingness to learn. Sedgwick values individuals who can thrive in a dynamic environment, so provide examples of how you've successfully adapted to change in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sedgwick
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Sedgwick values a caring culture, so share any relevant experiences where you went above and beyond for a customer.
✨Demonstrate Adaptability
Since the role involves handling various queries in a fast-paced environment, be prepared to discuss how you've successfully adapted to changing situations in previous roles or experiences.
✨Highlight Communication Skills
Excellent communication is key for a Customer Service Advisor. Prepare examples that showcase your verbal and written communication skills, especially in resolving customer issues effectively.
✨Research Sedgwick's Values
Familiarise yourself with Sedgwick's mission and values. Being able to articulate why you want to work for a company recognised as a top employer will show your genuine interest in the position.
