Sedgwick is recruiting a Complaints Handler in the United Kingdom for a hybrid role. You will investigate customer concerns, gather information, and provide clear, empathetic updates throughout the process, aiming for fair outcomes and FCA-compliant resolutions.
You will manage your own caseload in a fast-paced environment, draft high-quality responses, and continuously look for improvements to the customer experience while upholding service standards.
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Complaints & Resolution Specialist - Hybrid UK employer: Sedgwick
Sedgwick is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options and a competitive benefits package, including private healthcare and a personal pension scheme, employees are empowered to thrive both personally and professionally while managing impactful occupational disease claims across Northern Ireland and the UK.
