Claims Technician - Scotland

Claims Technician – Scotland

We are looking for a Claims Technician (internally known as Adjusting Executive) to support the Loss Adjuster in managing property claims across Scotland.

Key Responsibilities

• Serve as the first point of contact for claimants, guiding them through the claims process and explaining complex details.
• Decipher claim documentation, recommend settlements and collaborate with contractors to coordinate repairs.
• Maintain clear communication with policyholders, insurers, contractors and internal teams to keep claims moving forward.
• Provide first‑line support and troubleshooting for claim‑related queries and information requests.

Required Skills & Experience

• Experience in a claims environment, ideally property claims.
• Excellent communication skills – written and verbal – to interact with a range of stakeholders.
• Commitment to achieving the Chartered Institute of Loss Adjusters’ Cert CILA qualification.

Skills Development

• Receive comprehensive training specific to Sedgwick and industry best practices.
• Opportunities to earn the Chartered Institute of Loss Adjusters’ Cert CILA qualification through structured learning.

Compensation & Benefits

• Competitive salary reflecting skills and experience.
• Self‑invested personal pension scheme (SIPP).
• 25 days holiday allowance plus bank holidays.
• Flexible working – office or home.
• Private healthcare plan (including pre‑existing conditions).
• Life assurance.
• Employee assistance programme.
• Group income protection.
• Voluntary benefits: green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• All other Sedgwick benefits and rewards.

Work Environment

Supportive team environment with the option to work from home or in a dedicated office, and access to a large training library covering more than 15,000 courses.

EEO Statement

We do not discriminate on the basis of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer.

Job Details

Job Location: Scotland
Job Type: Permanent

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.