Claims Technician - Midlands
Job Location: Midlands
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Be the calm voice claimants rely on to get their lives back on track. The Claims Technician (known internally as Adjusting Executive) is a technical assistant role designed to support the Loss Adjuster throughout the handling of the claims. You’ll be the first point of contact, guiding customers through the claims process. Your day‑to‑day tasks include deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
The Skills You Will Have When You Apply
- Experience in a claims environment, ideally property claims
- Excellent communication skills – you’ll speak with and write to policyholders, insurers, contractors, and more, explaining complex details clearly and negotiating fair settlements
- A commitment to work towards the Chartered Institute of Loss Adjusters’ Cert CILA qualification
The Skills That Will Be Developed Once Working
- Training: We will provide all the Sedgwick specific training you need to thrive in this role
Remuneration & More
- Competitive salary
- A Self‑Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & Support
- Private healthcare plan (including pre‑existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other Benefits
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
