At a Glance
- Tasks: Support Loss Adjusters by guiding customers through the claims process and solving daily challenges.
- Company: Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 25 days holiday plus bank holidays.
- Other info: Comprehensive training and opportunities for professional development from day one.
- Why this job: Make a real difference in people's lives while building a rewarding career in a supportive environment.
- Qualifications: Experience in managing property claims and excellent communication skills are essential.
The predicted salary is between 42000 - 84000 £ per year.
Claims Technician - Domestic Major Loss - London
Job Location: London
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Be the calm voice claimants rely on to get their lives back on track. The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.
Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).
It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast‑paced environment.
Required Skills & Qualifications
Experience in managing property claims : Previous experience in a claims environment is essential.
Excellent communication skills : You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes.
Benefits
Competitive salary taking into account skills, experience and qualifications
Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection
Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
Discounts on various products and services
We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Claims Technician - Domestic Major Loss - London employer: Sedgwick
At Sedgwick, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the heart of London. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for professional development, including the chance to earn industry-recognised qualifications. With a focus on work-life balance, competitive benefits, and a culture that values diversity and inclusion, Sedgwick is not just a workplace; it's a community dedicated to making a meaningful impact in the lives of our clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician - Domestic Major Loss - London
✨Tip Number 1
Familiarise yourself with the claims process and terminology used in the insurance industry. Understanding key concepts will help you communicate effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to think independently and manage claims efficiently.
✨Tip Number 3
Network with professionals in the insurance sector, especially those who work in claims. Engaging with them can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Research Sedgwick's company culture and values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates during the interview process.
We think you need these skills to ace Claims Technician - Domestic Major Loss - London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Claims Technician at Sedgwick. Highlight your experience in managing property claims and your ability to communicate complex details clearly.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your previous experience in a claims environment and your excellent communication skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your empathy and problem-solving abilities. Use specific examples from your past experiences to demonstrate how you can be the calming voice for claimants during stressful situations.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete to make a strong impression.
How to prepare for a job interview at Sedgwick
✨Show Empathy
As a Claims Technician, you'll be the calming voice for claimants. During the interview, demonstrate your ability to empathise with customers by sharing examples of how you've supported others in stressful situations.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining complex concepts in simple terms, as you might need to do this with claimants. Consider role-playing scenarios to enhance your clarity and confidence.
✨Highlight Problem-Solving Skills
The job involves deciphering details and recommending settlements. Prepare to discuss specific instances where you've successfully solved problems or navigated challenges, showcasing your initiative and independent thinking.
✨Research Sedgwick's Culture
Understanding Sedgwick's caring culture and commitment to employee development will help you align your answers with their values. Familiarise yourself with their training programmes and how they support career growth, as this shows genuine interest in the company.
