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- Tasks: Manage claims from start to finish, supporting customers through the process.
- Company: Sedgwick is a caring company focused on making a positive impact in the insurance industry.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and generous holiday allowance.
- Why this job: Join a motivated team and shape the future of insurance while growing your career.
- Qualifications: Experience in claims management and excellent communication skills are essential.
- Other info: Access extensive training resources and be part of a diverse, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer
Claims Technician
Be the calm voice claimants rely on to get their lives back on track.
Job Location: Glasgow Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications.
We have a fantastic opportunity for Claims Technicians in Glasgow
As a Claims Handler in our John Lewis Home Insurance Claims team, you will manage claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim.
As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.
Your key responsibilities will include acting as the single contact point for customers and suppliers, managing claims, information, and supplier projects, and controlling all costs and payments. The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind, as befits a John Lewis product. You will be an excellent communicator, self-motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry-leading technology.
This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person. If you\’re passionate about delivering excellence and eager to grow, we want to hear from you!
The skills you will have when you apply:
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Experience in managing claims across multiple clients: Previous experience in a claims environment is essential.
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Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.
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Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters\’ Cert CILA qualification is essential.
The skills that will be developed once working:
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We will provide all the Sedgwick specific training you need to thrive in this role
What we’ll give you for this role:
Remuneration & more
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Competitive salary taking into account skills, experience and qualifications
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A Self Invested Personal Pension Scheme (SIPP)
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Holiday allowance of 25 days plus bank holidays
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Flexible working from our office or your home
Health & support
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Private healthcare plan (including pre-existing conditions)
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Life assurance
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Employee assistance programme for employee wellbeing
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Group Income Protection
Other benefits
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Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
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Discounts on various products and services
This isn\’t just a position, it\’s a pivotal role in shaping our industry
At Sedgwick, not only will you be working behind the scenes for some of the UK\’s most trusted insurance brands helping to resolve millions of claims every year, you\’ll also be an architect of tomorrow\’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You\’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn\’t just a job; it\’s an opportunity to shape the future of insurance.
Next steps for you:
Think we\’d be a great match? Apply now –we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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Claims Technician employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician
✨Tip Number 1
Familiarise yourself with the claims process and the specific technologies used in the industry. Understanding how digital solutions enhance customer experience will give you an edge during discussions.
✨Tip Number 2
Network with current or former employees of Sedgwick, especially those in claims roles. They can provide insights into the company culture and what it takes to succeed as a Claims Technician.
✨Tip Number 3
Prepare to demonstrate your communication skills in interviews. Think of examples where you've effectively managed complex information or negotiated outcomes, as these are key aspects of the role.
✨Tip Number 4
Show your commitment to professional development by researching the Chartered Institute of Loss Adjusters' Cert CILA qualification. Expressing your eagerness to pursue this qualification can set you apart from other candidates.
We think you need these skills to ace Claims Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management. Use specific examples that demonstrate your communication skills and ability to handle multiple clients, as these are key for the Claims Technician role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your commitment to professional development. Mention your interest in obtaining the Cert CILA qualification and how it aligns with Sedgwick's values.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, consider including a brief example in your application that illustrates how you've successfully communicated complex information in previous roles.
Highlight Flexibility and Adaptability: Sedgwick values flexibility and a willingness to embrace change. In your application, provide examples of how you've adapted to new technologies or processes in past positions, showcasing your readiness for the innovative environment at Sedgwick.
How to prepare for a job interview at Sedgwick
✨Show Your Caring Nature
Since Sedgwick values a culture of caring, make sure to express your passion for helping others during the interview. Share examples from your past experiences where you made a positive impact on someone's life or resolved a challenging situation with empathy.
✨Demonstrate Communication Skills
As a Claims Technician, you'll need to communicate effectively with various stakeholders. Prepare to discuss how you've successfully explained complex information in previous roles and how you handle negotiations to ensure fair outcomes for all parties involved.
✨Embrace Flexibility and Change
Sedgwick is looking for candidates who are adaptable and open to change. Be ready to discuss instances where you've had to adjust to new processes or technologies, and highlight your enthusiasm for embracing innovation in the workplace.
✨Commit to Professional Development
Express your dedication to continuous learning and professional growth. Mention your interest in pursuing the Chartered Institute of Loss Adjusters' Cert CILA qualification and any other relevant training or certifications you have completed or plan to pursue.
