Claims Handler (Manchester)

Title: Property Claims Processor

Location: Location: Manchester (Hybrid – Initial Onsite Requirement)

Please Note: This role is based in Manchester, and during the first month, you will be required to attend the office 2–3 days per week for training and team integration. After this period, hybrid working will continue with occasional office visits for meetings and collaboration.

Term: Permanent, Full-Time

Experience in handling domestic property claims from start to end for more than 1 year is essential for this role.

Your new company:

Sedgwick Resource Solutions is proud to be recruiting a Property Claims Handler to support one of our valued clients in their domestic major loss insurance claims team. This company offers great career opportunities, qualifications (relevant to the role), and a wide variety of in house training programs.

Your new role:

In this role, you will be responsible for managing high value property insurance claims from cradle to grave—from initial notification through to settlement. You will act as the primary owner and decision-maker on each claim, working collaboratively with contractors, suppliers, and other stakeholders to deliver effective, empathetic solutions for customers.

Key Responsibilities:

• Manage a caseload of property claims independently from first notification to final settlement
• Liaise with customers, suppliers, contractors, and internal teams to drive swift and fair resolution
• Handle complaints in accordance with FCA guidelines and ensure compliance standards are met
• Demonstrate empathy, professionalism, and confidence in all customer interactions
• Use a balanced and fair approach to evaluate claims and negotiate appropriate outcomes
• Maintain high levels of accuracy and detail when gathering and assessing claims information

Your skills and experience:

• Minimum of 1 years’ experience managing domestic property insurance claims from start to finish
• Experience in high-volume call environments
• Strong communication and negotiation abilities
• Ability to balance customer empathy with firm, fair decision-making
• Familiarity with insurance regulations and claims handling best practices

Benefits:

• Flexible work options: Enjoy a mix of remote and hybrid to support your work-life balance
• Generous Holiday: 25 days of annual leave, plus bank holidays with an option of purchasing more holidays throughout the year
• Customisable Flexi-Benefits: Choose benefits that suit your lifestyle
• Professional Growth: Access training with industry experts within the company as well as industry qualifications like Cert CII and BDMA with financial rewards upon completion
• Referral Scheme: Earn financial reward when your referred colleagues complete their probation period successfully
• Pension Scheme: Self-invested personal pension above the statutory minimum
• Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving ‘points’ to colleagues within the business
• Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, where you can book appointments and get prescriptions via video calls- all designed to keep you healthy and supported
• Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier
• Life Assurance: Cover for you with the option of also adding your partner in the event of death while in service, regardless of medical history
• Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack or stroke
• Group Income Protection: Cover up to 60% of your salary after six months of incapacity

Pre-employment screening will include ID and address verification, credit and background checks, employment history, and relevant regulatory searches.

We are committed to Equal Opportunity and Diversity and welcome applications from candidates of all backgrounds.

Please note: Applicants must reside in the UK and be eligible to work in the UK. This role requires occasional office attendance post-onboarding.