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- Tasks: Manage home insurance claims from start to finish, supporting customers throughout the process.
- Company: Join a global leader in helping people recover from unexpected events with John Lewis Home Insurance.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and access to over 15,000 learning courses.
- Why this job: Be part of a supportive team, make impactful decisions, and use innovative tech to help others.
- Qualifications: Experience in property claims, strong communication skills, and a desire to learn and grow.
- Other info: Diversity is celebrated; all qualified candidates are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Sedgwick Resource Solutions is looking for a skilled individual to join our client's Home Insurance Claims team in Glasgow as a Claims Handler. If you enjoy helping people, solving problems, and working in a supportive team, this could be the perfect role for you. You’ll manage property insurance claims from start to finish, working closely with customers, suppliers, and contractors to make sure everything runs smoothly and fairly.
Your New Company: Our client is a global company that helps people and businesses recover after something goes wrong. Whether it’s a burst pipe or a storm-damaged roof, we’re there to support people during difficult times. In this role, you’ll handle claims for John Lewis Home Insurance – a brand known for its quality and care.
Your New Role:
- Be the Customer’s Go-To Person – From the moment the claim is logged, you’ll be the main contact, making sure customers feel supported and kept in the loop.
- Make Decisions with Confidence – You’ll have the freedom to decide on the best way forward for each claim, using your judgement and experience.
- Use Technology to Make Life Easier – We’ll give you access to digital tools, including live video tech, to help assess damage remotely and talk with customers or contractors on-site.
- Work Together – You’ll liaise with suppliers, contractors, and internal teams to get claims resolved as efficiently and fairly as possible.
- Stay Organised – You’ll manage each claim carefully, making sure all the right documents, costs, and decisions are in place.
About You:
- You’ve Got Experience – You’ve worked in a property claims role before and are used to dealing with different types of people and situations.
- You’re a Great Communicator – You know how to explain things clearly and calmly, especially when customers are stressed or upset.
- You’re Confident Making Decisions – You’re comfortable weighing up information and deciding what needs to happen next.
- You’re Keen to Grow – You’re open to learning and ideally working towards a Cert CILA qualification (if you haven’t already started).
- You’re Adaptable – You like working in a changing environment and using new tech that makes your job easier.
What You’ll Get:
- Salary & Benefits – A competitive salary tailored to your experience.
- Pension – A Self-Invested Personal Pension Scheme (SIPP).
- Learning & Development - We’re big on development. From day one, you’ll have access to Sedgwick University – our in-house learning platform with over 15,000 courses.
- Holidays – 25 days’ holiday plus bank holidays.
- Flexibility – Hybrid working from home and the office.
- Private Healthcare – Cover that includes pre-existing conditions.
- Life Assurance & Income Protection – Giving you and your family peace of mind.
- Employee Wellbeing Support – Access to a wellbeing programme and support services.
- Extras – Discounts on products and services, a cycle-to-work scheme, and more.
How to Apply: If you’re ready to step into a rewarding role supporting property claimants during their time of need, we’d love to hear from you. Please click the Apply button to start your journey.
Our client is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates, regardless of race, gender, religion, age, disability, or any other characteristic. All applicants will be required to complete a DBS/Vetting check.
Claims Handler employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the home insurance claims process. Understanding the common types of claims and how they are handled will give you an edge in interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Brush up on your communication skills. As a Claims Handler, you'll need to explain complex information clearly to customers who may be stressed. Practising how to convey empathy and clarity can set you apart from other candidates.
✨Tip Number 3
Showcase your decision-making abilities. Prepare examples from your past experiences where you've had to make tough decisions quickly and effectively. This will demonstrate your confidence and capability in handling claims.
✨Tip Number 4
Research Sedgwick Resource Solutions and their approach to customer service. Understanding their values and how they support clients can help you align your answers during the interview, making you a more appealing candidate.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Handler. Familiarise yourself with the key skills required, such as communication, decision-making, and organisation.
Tailor Your CV: Customise your CV to highlight relevant experience in property claims. Emphasise your problem-solving skills and any previous roles where you've supported customers during stressful situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to manage claims effectively. Mention your adaptability and willingness to learn, especially regarding the Cert CILA qualification.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Sedgwick
✨Show Your Empathy
As a Claims Handler, you'll be the main point of contact for customers during stressful times. Make sure to demonstrate your ability to empathise with their situations and show that you genuinely care about helping them through the claims process.
✨Highlight Your Decision-Making Skills
The role requires confidence in making decisions regarding claims. Be prepared to discuss examples from your past experience where you've had to make tough calls and how you approached those situations.
✨Familiarise Yourself with Technology
Since the job involves using digital tools for assessments, it’s a good idea to brush up on any relevant technology or software. Mention any experience you have with similar tools during the interview to show you're tech-savvy.
✨Prepare Questions About Team Collaboration
This role involves working closely with various teams and contractors. Prepare thoughtful questions about how collaboration works within the company, as this shows your interest in teamwork and your understanding of the role's requirements.
