Claims Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Join our growing team as a Claims Co-Ordinator, playing a vital role in delivering an efficient, high-quality claims service and exceptional customer experience. This role is ideal for an organised and customer-focused professional who thrives in a fast-paced environment and enjoys being at the heart of the claims journey.

As a Claims Co-Ordinator, you will play a pivotal role in ensuring new claims are handled efficiently from first notification through to allocation, providing vital support to both customers and loss adjusters while delivering a high standard of service at every stage. Working as part of a collaborative team, you will be responsible for setting up new claims accurately, triaging cases, coordinating adjuster appointments, managing diaries and arranging contractors where required.

Acting as a key point of contact, you will communicate confidently with customers, policyholders, clients and colleagues, ensuring enquiries are resolved professionally and service standards are consistently met. The successful candidate will combine strong administration, planning and communication skills with excellent attention to detail. You will be comfortable managing multiple priorities, working to deadlines and providing a friendly, professional service over the telephone and via email.

Previous experience within insurance or a professional office environment would be advantageous, although equally important is a positive attitude, a proactive approach and a willingness to learn. This is an excellent opportunity to join a supportive and professional team where your organisational skills, customer service focus and ability to keep operations running smoothly will have a direct impact on the delivery of a first-class claims experience.

The Skills you will have when you apply:

• Customer Service Excellence – Confident and professional when dealing with customers, clients and colleagues, with a friendly and helpful telephone manner.
• Organisation & Planning – Able to effectively manage multiple tasks, coordinate appointments and maintain busy adjuster diaries.
• Attention to Detail – Ensures all claim information is accurately captured and entered onto systems with a high degree of accuracy.
• Communication Skills – Strong verbal and written communication skills, with the ability to handle queries clearly and professionally.
• Administrative Experience – Previous experience in a professional office or administrative environment is advantageous.
• Insurance Knowledge – Prior experience within the insurance industry would be beneficial, particularly within claims or customer service environments.
• IT Literacy – Competent user of Microsoft Word and Excel, with accurate keyboard and data-entry skills.
• Prioritisation Skills – Able to work efficiently under pressure, balancing competing priorities while meeting service standards and deadlines.
• Multitasking Ability – Comfortable managing a varied workload, from claim setup and diary management to handling inbound calls and communications.
• Teamwork – Works collaboratively with colleagues while supporting wider business objectives and service delivery.
• Self-Motivation – Capable of working independently, using initiative and confidence to resolve day-to-day tasks and challenges.
• Flexibility & Adaptability – Responsive to changing workloads and business needs, maintaining a positive and proactive approach.
• Professionalism – Demonstrates a professional attitude at all times, with strong interpersonal skills and a customer-focused mindset.
• Educational Standard – GCSE Maths and English (Grade C/4 or above, or equivalent) as a minimum qualification.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).