Subsidence Technical Manager in Cardiff

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We have a fantastic opportunity for Subsidence Technical Manager UK wide. You will provide teams of Building Consultants with technical support on individual claims and team initiatives. Assisting with queries, referrals, complaints, and complex scenarios, aiming for positive outcomes for Policyholders and Clients and developing internal relationships. The Technical Manager ensures technical quality delivery from the team, reporting to the team Operations Manager to maintain excellent service. You will work with other managers to enhance quality, upskill colleagues, and identify growth opportunities.

Responsibilities include managing Building Consultants' licencing, mentoring, supporting complaint resolution, and conducting audits. Ensuring accuracy in reserving and decision-making, you will help colleagues deliver revenue targets and top-tier customer service. Promoting technical development through professional qualifications, you will engage in client interactions to showcase technical expertise. This role suits someone with strong technical expertise, excellent communication skills, and a passion for mentoring and developing others.

The skills you will have when you apply:

• Experience in managing subsidence claims: Previous experience in a subsidence claims environment is essential, with a strong background dealing with complex issues.
• Strong coaching and mentoring skills: Ability to guide and support team members, providing constructive feedback and fostering their professional growth.
• Organisational Skills: Organised, diligent, and able to run tasks through to completion.
• Ability to work in a team environment: Comfortable working with the extended leadership team in Subsidence.
• Adaptability: Conscientious, hard-working, and flexible during high volumes, with the ability to cope with a fast-changing working environment.
• Professional Attitude: Enthusiastic, professional, and positive attitude, with a desire to embrace innovative working practices.
• Professional Qualifications: You will be recognised as a subject matter expert amongst peers and will likely hold a building-related professional qualification and/or have extensive experience in the industry.

The skills that will be developed once working:

• Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
• Professional Development: We are committed to helping you work towards the chartered building qualification.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• You will join an appropriate incentive (bonus) scheme
• Fully funded company vehicle or cash in lieu allowance
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you: Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).