At a Glance
- Tasks: Support customers by handling queries and providing excellent service.
- Company: Join Sedgwick, a caring company recognised as a top UK insurance employer.
- Benefits: Competitive salary, flexible working, health support, and extensive training opportunities.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a proactive attitude; no experience needed.
The predicted salary is between 22000 - 28000 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Be the calm voice claimants rely on to get their lives back on track.
Job Location: Cardiff & UK Wide
Job Type: 3 months Fixed Term Contract
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have an exciting opportunity for Customer Service Advisors in Cardiff & UK Wide. Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2024 Top UK Insurance Employer' by IBUK, we have the perfect opportunity for you! Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided.
We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00am and 10pm. This role will be based in our Cardiff office on a hybrid basis, 2 days a week in the office (this is shift dependent).
Some of the perks of working at Sedgwick:
- Hybrid opportunities available
- Supportive and friendly team to help you develop in the role
- Excellent career opportunities
Typical day in the life as a Customer Service Advisor:
- Handling inbound calls from customers for a variety of queries
- Dealing with multiple clients to deliver the best service we can offer
- Working with suppliers and parts
- Providing excellent customer service at all times
If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!
The skills you will have when you apply:
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment.
- Computer literacy – you'll be using a variety of in-house databases!
- Enthusiasm and a genuine desire to learn.
- A can-do attitude.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
Other benefits:
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Customer Service Advisor - 3 months Fixed Term Contract in Cardiff employer: Sedgwick
Sedgwick is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With flexible working options and a competitive benefits package, including private healthcare and a personal pension scheme, employees are empowered to thrive both personally and professionally while managing impactful occupational disease claims across Northern Ireland and the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 3 months Fixed Term Contract in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sedgwick.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sedgwick. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 3 months Fixed Term Contract in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sedgwick.
How to prepare for a job interview at Sedgwick
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sedgwick's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sedgwick offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
