At a Glance
- Tasks: Support claimants through the claims process, guiding them with empathy and clear communication.
- Company: Join Sedgwick, a recognised leader in the insurance industry with a caring culture.
- Benefits: Competitive salary, flexible working, private healthcare, and extensive training opportunities.
- Other info: Comprehensive training and professional development to help you excel in your role.
- Why this job: Make a real difference by helping people navigate challenging situations and build your career.
- Qualifications: Experience in managing property claims and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Be the calm voice claimants rely on to get their businesses back on track.
Job Location: Cardiff
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward.
In this role, you’ll be the expert voice that brings clarity amid chaos, translating intricate policy terms and loss assessments into reassurance and actionable steps. You’ll coordinate with multiple stakeholders — from structural engineers to restoration specialists — all while keeping the claimant informed, supported, and confident in the process. Whether working from home or in our bright, collaborative office, you'll be part of a supportive team.
We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.
The skills you will have when you apply:
- Experience in managing property claims: Previous experience in a commercial claims environment is essential.
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly and negotiate fair settlements for all.
- Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes.
The skills that will be developed once working:
- Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
- Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications.
- A Self Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or your home.
- Private healthcare plan (including pre-existing conditions).
- Life assurance.
- Group Income Protection.
- Employee assistance programme for employee wellbeing.
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Discounts on various products and services.
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you: Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Adjusting Executive in Cardiff employer: Sedgwick
At Sedgwick, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture in Cardiff that prioritises employee well-being and professional growth. With comprehensive training programmes, including the opportunity to earn industry qualifications, and a range of benefits such as flexible working options and private healthcare, we empower our Adjusting Executives to thrive in their roles while making a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Adjusting Executive in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Adjusting Executive role at Sedgwick. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to claims management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully navigated complex situations, just like you would in the Adjusting Executive role. This will help you stand out as the calm voice claimants can rely on!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sedgwick family and contributing to our mission of making a difference.
We think you need these skills to ace Adjusting Executive in Cardiff
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your empathetic side! As an Adjusting Executive, you'll be the calm voice for claimants, so share experiences where you've supported others through tough times. This will show us you understand the importance of clear communication and reassurance.
Be Clear and Concise:When writing your application, keep it straightforward. We want to see how well you can explain complex ideas simply, just like you would with policyholders or contractors. Avoid jargon and get straight to the point – clarity is key!
Highlight Your Problem-Solving Skills:Each day in this role is a new puzzle, so make sure to showcase your problem-solving abilities. Share specific examples of challenges you've faced and how you tackled them. This will help us see your initiative and adaptability in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at Sedgwick!
How to prepare for a job interview at Sedgwick
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the claims process. Be ready to discuss your previous experiences managing claims and how you’ve navigated complex situations. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
Since excellent communication is key for an Adjusting Executive, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about times when you had to explain complex information clearly or negotiate settlements, and be ready to share those stories.
✨Demonstrate Empathy and Initiative
The role requires a balance of empathy and independent thinking. Prepare to discuss scenarios where you’ve had to support clients emotionally while also taking the initiative to resolve their issues. This will highlight your ability to be the calm voice they rely on during stressful times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs, the team culture, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
