At a Glance
- Tasks: Lead a dynamic team handling complex property insurance claims and deliver exceptional customer service.
- Company: Join Sedgwick, a recognised leader in the insurance industry with a caring culture.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous holiday allowance.
- Other info: Access extensive training and career growth opportunities at Sedgwick University.
- Why this job: Make a real impact in a pivotal role while shaping the future of the insurance landscape.
- Qualifications: Experience in managing complex claims and strong leadership skills are essential.
The predicted salary is between 45000 - 55000 € per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
We have a fantastic opportunity for Operations Managers in our Domestic Major Loss Team. We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Major Loss team. The team are based across the Midlands/South Wales and you'll balance office and remote work to optimise your team's efficiency.
Our dedicated team generally handle claims over £100k in value. Each adjuster works alongside a designated adjusting executive and as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.
Your role demands excellent claims experience, strong leadership, a keen eye for detail, and a passion for delivering exceptional customer service. You'll ensure your team is equipped to handle the most challenging claims while fostering a supportive and collaborative environment. This role offers the perfect opportunity to make a significant impact.
The skills you will have when you apply:
- Experience handling complex property insurance claims
- Proven management skills and the confidence to lead a high performing team
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly and negotiate fair settlements for all.
The skills that will be developed once working:
We will provide all the Sedgwick specific training you need to thrive in this role.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- Company Car Scheme or cash allowance
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Employee assistance programme for employee wellbeing
- Discounts on various products and services
This isn't just a position; it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual or in-person).
Operations Manager - Midlands/South Wales in Birmingham employer: Sedgwick
At Sedgwick, we pride ourselves on being a leading employer that values the well-being and growth of our employees. With a strong focus on work-life balance, competitive remuneration, and a supportive culture, we empower our Operations Managers in the Midlands/South Wales to excel in their roles while making a meaningful impact in the insurance industry. Our commitment to professional development through comprehensive training and a collaborative environment ensures that you will thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Midlands/South Wales in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations Manager role.
✨Tip Number 2
Prepare for those interviews by researching Sedgwick inside out. Understand their values, culture, and the specifics of the Domestic Major Loss team. We want you to show how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your claims experience and management skills. We want you to articulate your passion for exceptional customer service and leadership clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals who are ready to make an impact in the insurance landscape.
We think you need these skills to ace Operations Manager - Midlands/South Wales in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience with complex property insurance claims. We want to see how you've tackled challenges in the past and what makes you a great fit for our Domestic Major Loss team.
Be Clear and Concise:Communication is key in this role, so your application should reflect that! Use clear language and get straight to the point. Avoid jargon unless it's necessary, and make sure your passion for delivering exceptional customer service shines through.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Operations Manager position. Mention specific skills and experiences that align with what we’re looking for, and show us why you’re the perfect match for Sedgwick.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at Sedgwick
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of complex property insurance claims. Be ready to discuss specific cases you've handled, focusing on your decision-making process and the outcomes. This will show that you have the experience Sedgwick is looking for.
✨Showcase Your Leadership Skills
Prepare examples that highlight your management style and how you've successfully led teams in the past. Think about times when you fostered collaboration or supported team members through challenging situations. Sedgwick values strong leadership, so make it clear how you can inspire and motivate others.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. During the interview, you'll likely need to demonstrate your communication skills, especially when discussing negotiations with policyholders and insurers. Clear communication is key, so be prepared to showcase this ability.
✨Emphasise Your Customer Service Passion
Sedgwick is all about exceptional customer service, so be ready to share stories that illustrate your commitment to client satisfaction. Discuss how you've gone above and beyond to resolve issues or improve customer experiences, as this aligns perfectly with their caring culture.
