Account Manager

By joining Sedgwick, you will be part of something truly meaningful. It is what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there is no limit to what you can achieve.

We are seeking an Account Manager in our International Corporate team. We operate out of Cardiff, but the position can be completed remotely. This role offers the opportunity to manage a portfolio of clients, onboard new clients, coordinate with internal teams, and maintain ongoing relationships. You will be the key point of contact and will help protect what we have and generate growth through upselling and cross-selling additional services with existing clients. We provide full training, so even if you are new to client relationship management, we can get you up to speed. We value the right qualities—proactive mindset, excellent communication, and a client-focused approach. You will be supported by a dedicated technical and managerial team while working independently as needed.

Responsibilities

• Manage a portfolio of clients, ensuring their needs are met and exceeded.
• Onboard new clients, coordinate with internal teams, and maintain ongoing relationships.
• Protect existing accounts and generate growth through upselling and cross-selling of additional services.
• Act as the trusted advisor for clients, ensuring their global claims are managed effectively.
• Coordinate with internal stakeholders and leverage support from the Business Analysis team and Sedgwick platforms as needed.

What You Will Have

• Exceptional communication acuity: able to convey intricate information to clients, contractors and associated parties with precision.
• Relationship cultivation: sustain and deepen relationships that influence the breadth of the marketplace.
• Strategic partnership development: construct and maintain alliances with key stakeholders across International and Global business environments.
• Analytical communication capability: confident in presenting MI support and using Sedgwick platforms.
• Advanced problem-resolution competence: diagnose issues efficiently, safeguard value, and drive growth through upselling and cross-selling.
• Rigorous time-management discipline: organise weekly schedules, prioritise client demands, meet deadlines, and oversee multiple accounts.

Helpful but Not Required

• Experience with Excel.
• Understanding of insurance market dynamics.
• Training available for specific skills once you join the team.

What We’ll Give You For This Role

• Competitive salary taking into account skills, experience, and qualifications.
• Pension Plan.
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for employee wellbeing.
• Group Income Protection.
• Other benefits including voluntary benefits (dental, cycle to work, season ticket loan, wellbeing and digital GP apps) and discounts.

This isn’t just a position; it’s a pivotal role in shaping our industry. At Sedgwick, you will build your career and contribute to a team of experts through Sedgwick University, which offers extensive training and development opportunities.

Next Steps

Think we’d be a great match? Apply now—we want to hear from you. We are an equal opportunity employer with a zero-tolerance policy toward discrimination of any kind. After the closing date, applications will be reviewed and some applicants may be invited for an interview (virtual or in-person). Sedgwick is an Equal Opportunity Employer.