Motor Claims Handler in Birmingham

Motor Claims Handler

Location:Remote (UK-Based) or Hybrid with the option to work from a local office
Type:Full-Time, Permanent
Salary:Competitive, commensurate with experience

Are you ready to drive your career forward and make a real difference in peoples lives?

Sedgwick Resource Solutions are seeking dedicated Motor Claims Handlers. With flexibility in working location and a brilliant team ethos, this role offers a fast-paced environment with multiple opportunities for professional growth and development.

What Youll Be Doing:

• Evaluating Claims:Manage motor damage claims from start to finish, assessing vehicle damage, reviewing policy coverage, and determining the extent of the insurers liability.
• Client Interaction:Offer empathetic and professional assistance to clients via phone, email, and occasionally in-person meetings, ensuring their concerns are addressed promptly and effectively.
• Documentation:Maintain thorough and accurate records of claims, including all communications, photographs, estimates, and relevant documentation to ensure comprehensive claim files.
• Negotiation:Skilfully negotiate settlements with clients, repair shops, and other parties to ensure fair and timely resolutions.
• Collaboration:Work closely with team members, including adjusters, legal experts, and repair specialists, to facilitate a seamless claims process.
• Continuous Learning:Stay updated on industry trends, policy changes, and best practices to enhance your knowledge and expertise in motor claims handling.

Essential Skills and Qualifications:

• Experience dealing with motor claims, including repair & total loss, third party intervention, subrogated recoveries, and property damage.
• Experience in handling defendant credit hire claims, with an understanding of the GTA and non-GTA processes,orexperience handling personal injury claims in the OIC & MOJ processes.
• Knowledge of motor case law linked to specific areas of experience (e.g., credit hire, personal injury, liability).
• Knowledge and experience of small claims track motor claims litigation.
• Ability to handle claims from cradle to grave.
• Attention to detail and the ability to provide quality interactions with stakeholders, clients, and customers.
• Excellent customer service skills.
• Strong organisational skills and the ability to prioritise your workload.
• Ability to work to monthly targets.
• Strong communication skills – both written and verbal.
• Previous experience in motor claims handling or a related field.
• Strong knowledge of motor insurance policies and regulations.
• Ability to work independently and manage time effectively in a remote environment.

About You:

• Collaborative in your approach to claims but also able to work independently.
• Measure your success by your outcomes.
• Proactive in ensuring that your interactions with policyholders add value.
• Every review of a file should result in it being a step closer to settlement.
• Embrace challenges and use them to learn and grow.
• Self-motivated and resilient.

Why Work With Us?

• Inclusive Culture:Values diversity and strives to create an inclusive environment where every team member feels respected and valued.
• Professional Growth:Continuous learning and career development opportunities, including role-specific qualifications with rewards upon completion.
• Comprehensive Benefits:Competitive salary, excellent private healthcare scheme, self-invested personal pension scheme, and life assurance.
• Work-Life Balance:Flexible working arrangements and a holiday allowance of 25 days plus bank holidays.
• Additional Benefits:Reward and recognition scheme, discounts on various products and services, employee assistance programme, group income protection, and voluntary benefits such as dental cover, cycle to work scheme, and season ticket loan.

Ready to Join the Team?

If youre passionate about helping others and have the skills and experience to excel as a Motor Claims Handler, wed love to hear from you.Apply todaythrough Sedgwick Resource Solutions and take the next step in your career.

Sedgwick is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.