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- Tasks: Be the main contact for customers, managing claims and making decisions confidently.
- Company: Join Sedgwick Resource Solutions, a leading UK insurer known for flexibility and career growth.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and access to over 15,000 courses.
- Why this job: Thrive in a supportive team with opportunities for professional development and a focus on wellbeing.
- Qualifications: Experience in property claims, strong communication skills, and a desire to learn and adapt.
- Other info: Access private healthcare, life assurance, and discounts on products and services.
The predicted salary is between 28800 - 43200 £ per year.
Location: Glasgow City Centre - Hybrid - Office based for a few times per week during probation period and then moving to home based with occasional office visits.
Employment Type: Permanent, Full-time.
About the company: Sedgwick Resource Solutions are recruiting a Home Property Claims Handler on behalf of one of our clients, one of the UKs leading insurers. This is an opportunity for the right candidate to work with a company that offers flexible working, excellent benefits, and career progression. You will become part of a supportive team that upholds strong core values and thrive in a fast-paced environment with plenty of opportunities for professional growth and development.
Your new role:
- Be the Customers Go-To Person: From the moment the claim is logged, you’ll be the main contact, making sure customers feel supported and kept in the loop.
- Make Decisions with Confidence: You’ll have the freedom to decide on the best way forward for each claim, using your judgement and experience.
- Use Technology to Make Life Easier: We’ll give you access to digital tools, including live video tech, to help assess damage remotely and talk with customers or contractors on-site.
- Work Together: You’ll liaise with suppliers, contractors, and internal teams to get claims resolved as efficiently and fairly as possible.
- Stay Organised: You’ll manage each claim carefully, making sure all the right documents, costs, and decisions are in place.
Essential Skills:
- You’ve Got Experience: You’ve worked in a property claims role before and are used to dealing with different types of people and situations.
- You’re a Great Communicator: You know how to explain things clearly and calmly, especially when customers are stressed or upset.
- You’re Confident Making Decisions: You’re comfortable weighing up information and deciding what needs to happen next.
- You’re Keen to Grow: You’re open to learning and ideally working towards a Cert CILA qualification (if you haven’t already started).
- You’re Adaptable: You like working in a changing environment and using new tech that makes your job easier.
What You’ll Get:
- Salary & Benefits: A competitive salary tailored to your experience.
- Pension: A Self-Invested Personal Pension Scheme (SIPP).
- Learning & Development: We’re big on development. From day one, you’ll have access to Sedgwick University - our in-house learning platform with over 15,000 courses.
- Holidays: 25 days holiday plus bank holidays.
- Flexibility: Hybrid working from home and the office.
- Private Healthcare: Cover that includes pre-existing conditions.
- Life Assurance & Income Protection: Giving you and your family peace of mind.
- Employee Wellbeing Support: Access to a wellbeing programme and support services.
- Extras: Discounts on products and services, a cycle-to-work scheme, and more.
Claims Handler in Glasgow employer: Sedgwick Resource Solutions
Contact Detail:
Sedgwick Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Glasgow
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in property claims handling. Being knowledgeable about digital tools and remote assessment methods will show that you're ready to embrace the tech-driven aspects of the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios where you explain complex claims processes to upset customers can help you demonstrate your calmness and clarity during the interview.
✨Tip Number 3
Research Sedgwick Resource Solutions and their core values. Understanding their commitment to customer support and teamwork will allow you to align your answers with their expectations during discussions.
✨Tip Number 4
Be prepared to discuss your decision-making process. Think of examples from your past experience where you had to make tough calls and how you approached those situations, as this will highlight your confidence and judgement.
We think you need these skills to ace Claims Handler in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property claims. Use specific examples that demonstrate your communication skills, decision-making abilities, and adaptability to new technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experience aligns with the responsibilities of being a Claims Handler and express your eagerness to grow within the company.
Highlight Key Skills: In your application, emphasise essential skills such as customer service, organisation, and confidence in decision-making. Provide examples of how you've successfully managed claims or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a claims handling role.
How to prepare for a job interview at Sedgwick Resource Solutions
✨Showcase Your Experience
Make sure to highlight your previous experience in property claims during the interview. Be prepared to discuss specific situations where you successfully managed claims and how you handled different types of customers.
✨Demonstrate Strong Communication Skills
As a Claims Handler, clear communication is key. Practice explaining complex concepts in simple terms, especially how you would reassure a stressed customer. Use examples from your past roles to illustrate your communication style.
✨Prepare for Decision-Making Scenarios
Expect questions that assess your decision-making abilities. Think of instances where you had to weigh options and make a call on a claim. Be ready to explain your thought process and the outcomes of your decisions.
✨Emphasise Your Adaptability
The role requires working in a fast-paced environment with changing technologies. Share examples of how you've adapted to new tools or processes in previous jobs, and express your enthusiasm for learning and growth.
