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- Tasks: Be the main contact for customers, managing claims and making decisions confidently.
- Company: Join Sedgwick Resource Solutions, a leading UK insurer known for flexibility and career growth.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and access to over 15,000 courses.
- Why this job: Thrive in a supportive team with opportunities for professional development and a focus on wellbeing.
- Qualifications: Experience in property claims, strong communication skills, and a desire to learn and adapt.
- Other info: Access to private healthcare, life assurance, and discounts on products and services.
The predicted salary is between 28800 - 43200 £ per year.
Location: Glasgow City Centre - Hybrid - Office based for a few times per week during probation period and then moving to home based with occasional office visits.
Employment Type: Permanent, Full-time.
About the company: Sedgwick Resource Solutions are recruiting a Home Property Claims Handler on behalf of one of our clients, one of the UKs leading insurers. This is an opportunity for the right candidate to work with a company that offers flexible working, excellent benefits, and career progression. You will become part of a supportive team that upholds strong core values and thrive in a fast-paced environment with plenty of opportunities for professional growth and development.
Your new role:
- Be the Customers Go-To Person: From the moment the claim is logged, you'll be the main contact, making sure customers feel supported and kept in the loop.
- Make Decisions with Confidence: You'll have the freedom to decide on the best way forward for each claim, using your judgement and experience.
- Use Technology to Make Life Easier: We'll give you access to digital tools, including live video tech, to help assess damage remotely and talk with customers or contractors on-site.
- Work Together: You'll liaise with suppliers, contractors, and internal teams to get claims resolved as efficiently and fairly as possible.
- Stay Organised: You'll manage each claim carefully, making sure all the right documents, costs, and decisions are in place.
Essential Skills:
- You’ve Got Experience: You’ve worked in a property claims role before and are used to dealing with different types of people and situations.
- You’re a Great Communicator: You know how to explain things clearly and calmly, especially when customers are stressed or upset.
- You’re Confident Making Decisions: You’re comfortable weighing up information and deciding what needs to happen next.
- You’re Keen to Grow: You’re open to learning and ideally working towards a Cert CILA qualification (if you haven't already started).
- You’re Adaptable: You like working in a changing environment and using new tech that makes your job easier.
What You’ll Get:
- Salary & Benefits: A competitive salary tailored to your experience.
- Pension: A Self-Invested Personal Pension Scheme (SIPP).
- Learning & Development: We're big on development. From day one, you'll have access to Sedgwick University - our in-house learning platform with over 15,000 courses.
- Holidays: 25 days holiday plus bank holidays.
- Flexibility: Hybrid working from home and the office.
- Private Healthcare: Cover that includes pre-existing conditions.
- Life Assurance & Income Protection: Giving you and your family peace of mind.
- Employee Wellbeing Support: Access to a wellbeing programme and support services.
- Extras: Discounts on products and services, a cycle-to-work scheme, and more.
Contact Detail:
Sedgwick Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Glasgow
✨Tip Number 1
Familiarise yourself with the latest trends in property claims handling. Understanding current industry standards and technologies will not only boost your confidence but also show potential employers that you're proactive and knowledgeable.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work in claims handling. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge during interviews.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experience where you've successfully managed claims or resolved customer issues. This will help you demonstrate your problem-solving skills and adaptability.
✨Tip Number 4
Show your enthusiasm for continuous learning by researching the Cert CILA qualification. Mentioning your interest in pursuing this certification can highlight your commitment to professional growth and align with the company's values.
We think you need these skills to ace Claims Handler in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property claims. Use specific examples that demonstrate your ability to handle customer interactions and decision-making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and adaptability. Mention your enthusiasm for the role and how your previous experience aligns with the company's values and the job requirements.
Highlight Relevant Skills: In your application, emphasise your experience with technology and digital tools, as well as your ability to manage claims efficiently. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in a claims handling role.
How to prepare for a job interview at Sedgwick Resource Solutions
✨Showcase Your Experience
Make sure to highlight your previous experience in property claims during the interview. Be prepared to discuss specific situations where you successfully managed claims and how you handled different types of customers.
✨Demonstrate Strong Communication Skills
As a Claims Handler, you'll need to communicate clearly and calmly, especially with stressed customers. Practice explaining complex concepts in simple terms and be ready to provide examples of how you've done this in the past.
✨Prepare for Decision-Making Scenarios
Expect questions that assess your decision-making skills. Think of examples where you had to weigh information and make a judgement call. Be ready to explain your thought process and the outcomes of your decisions.
✨Express Your Willingness to Learn
Show enthusiasm for professional growth and mention your interest in obtaining the Cert CILA qualification. Discuss any relevant courses or training you've undertaken and how they have prepared you for this role.
