At a Glance
- Tasks: Provide top-notch customer support via phone and manage appointments efficiently.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Earn £12.71 per hour with opportunities for growth and development.
- Other info: Enjoy a supportive environment with a focus on teamwork and flexibility.
- Why this job: Make a real difference by helping customers and enhancing their journey.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Work Pattern
37 hours per week
PAYE Pay Rate
- £12.71 per hour
- Job Overview
We are seeking six customer-focused Customer Service & Administration Officers to provide an excellent customer experience through professional telephone support and administrative assistance.
The successful candidates will be responsible for handling inbound and outbound calls, managing appointments, responding to customer enquiries and ensuring customer information is accurately maintained.
You will work closely with internal operational teams, contractors and suppliers to ensure a smooth and efficient customer journey.
Key Responsibilities
- Handle inbound and outbound customer calls, providing professional and empathetic support.
- Book, coordinate and manage appointments with customers, contractors and suppliers.
- Update internal systems with accurate customer details, claim information and service records.
- Manage emails, correspondence and general administrative duties.
- Provide customers with regular updates on their claims or service requests.
- Chase outstanding information and ensure actions are completed within agreed timescales.
- Liaise with operational teams, contractors and suppliers to resolve customer queries.
- Maintain accurate records and deliver a high standard of customer service.
Essential Skills & Experience
- Previous experience in a customer service or contact centre environment.
- Excellent telephone, communication and interpersonal skills.
- Strong organisational and administrative abilities.
- Confident using multiple computer systems and databases.
- Ability to manage a busy workload and prioritise tasks effectively.
- A proactive, flexible and customer-focused approach.
- Ability to work independently and as part of a wider team.
OR122217 – Customer Service Advisor – Corporate Functions in Glasgow employer: Sedgwick International UK
By joining Sedgwick, employees become part of a caring culture that prioritizes work-life balance and professional growth. The company offers competitive salaries and flexible working arrangements, allowing individuals to thrive in their careers while managing personal commitments. With a focus on meaningful work, Sedgwick empowers its 33,000 colleagues to achieve their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land OR122217 – Customer Service Advisor – Corporate Functions in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sedgwick International UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sedgwick International UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace OR122217 – Customer Service Advisor – Corporate Functions in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sedgwick International UK:Your cover letter is your chance to shine! Tell us why you want to work at Sedgwick International UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sedgwick International UK!
How to prepare for a job interview at Sedgwick International UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
