By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Customer Service Claims Technician - Fixed Term Contract
- Job Location: Glasgow, UK
- Job Type: Fixed Term Contract
- Remuneration: Competitive salary taking into account skills, experience and qualifications
As a Claims Advisor, you'll assist in resolving domestic claims, requiring skills or qualifications in customer service and claims handling. Imagine yourself as the main contact for customers and stakeholders during the claims process. You'll provide excellent customer service on every call, record claim details accurately, and set clear expectations for the service journey. You'll learn policy and procedure requirements, empathise with customers, and handle difficult conversations when needed. You'll work closely with the Home Adjusting team and communicate with various departments to ensure our customers are at the heart of everything we do. If you're looking for a combined office and remote role where you can balance work and personal life, this could be perfect for you. This role is ideal for someone who is empathetic, detail-oriented, and eager to learn new complex systems.
The skills you will have when you apply:
- Experience in a customer service office environment
- Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
- Contractor repair support experience will be a distinct advantage
The skills that will be developed once working:
- We will provide all the Sedgwick specific training you need to thrive in this role
What we’ll give you for this role:
- Remuneration & more Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Health & support Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing and digital GP applications
- Group Income Protection
- Other benefits
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP application
- Discounts on various products and services
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
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Customer Service Claims Technician - Fixed Term Contract in Glasgow employer: Sedgwick International UK
By joining Sedgwick, employees become part of a caring culture that prioritizes work-life balance and professional growth. The company offers competitive salaries and flexible working arrangements, allowing individuals to thrive in their careers while managing personal commitments. With a focus on meaningful work, Sedgwick empowers its 33,000 colleagues to achieve their full potential.
