At a Glance
- Tasks: Guide customers through complex claims with calm judgement and clear communication.
- Company: Join Sedgwick, a leading company recognised for its caring culture and work-life balance.
- Benefits: Competitive salary, private healthcare, flexible working, and generous holiday allowance.
- Other info: Comprehensive training and opportunities for professional growth await you.
- Why this job: Shape the insurance industry while developing your career in a supportive environment.
- Qualifications: Experience in claims handling and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
We have a fantastic opportunity for Subsidence Loss Adjusters UK wide. We are seeking Subsidence Loss Adjusters who can guide customers through complex claims with calm judgement and clear communication. You will support people from their first notification of loss through to settlement, keeping the experience professional, steady and reassuring throughout.
From the outset, you will take ownership of a portfolio of subsidence claims, maintaining firm control from start to finish. Along the way, you will speak with customers regularly, offering timely updates and explanations that help them understand each step of the process. When needed, you will attend site visits to gain first-hand insight into damage and individual circumstances, ensuring decisions are fair and well informed.
As claims develop, you will review engineers’ and surveyors’ reports, translating technical findings into straightforward information that customers can easily follow. At the same time, you will collaborate with colleagues, contractors and external specialists to drive investigations and repairs forward efficiently, keeping service quality at the heart of everything you do.
Throughout each case, you will ensure compliance with policy cover, client requirements and regulatory standards. You will keep accurate records, follow established procedures and identify opportunities to enhance the customer journey. By representing Sedgwick’s values consistently, you will help customers feel supported, respected and well guided.
This is a new role within the adjusting market, designed to focus on the customer journey and overall claims experience. It is not intended to be a specialist building or surveying role, although we welcome applications from individuals who thrive on providing excellent service. This is perfect for individuals who want to develop their adjusting career in a specialist field while delivering an exceptional customer experience.
The skills you will have when you apply:
- A full UK Driving Licence – It is essential you can travel by car
- Claims Expertise – Experience in claims handling or loss adjusting essential, with exposure to property or subsidence claims beneficial.
- Technical Insight – Working knowledge of building construction or property damage, supporting clear interpretation of complex issues.
- Customer Engagement – Strong communication skills with the capacity to simplify technical detail and manage sensitive, emotionally charged situations.
- Organisational Control – Effective prioritisation and time management, ensuring structured progression of casework with consistent quality.
- Relationship Building – Ability to form productive partnerships with colleagues, clients, and external parties, supported by empathy and sound judgement.
- Analytical Precision – Proactive problem-solving approach with close attention to detail and a commitment to robust, accurate outcomes.
The skills that will be developed once working:
- We will provide all the Sedgwick specific training you need to thrive in this role
- We are committed to helping you achieve Chartered Institute of Loss Adjusters' qualifications as well as progression within the business.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- You will join an appropriate incentive (bonus) scheme
- Fully funded company vehicle or cash in lieu allowance
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support:
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits:
- Voluntary benefits – green car scheme, annual medical assessment, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Subsidence Loss Adjuster employer: Sedgwick Claims Management Services Ltd
At Sedgwick, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With comprehensive training programs, competitive remuneration, and a commitment to work-life balance, our Subsidence Loss Adjusters play a vital role in delivering outstanding customer experiences while enjoying the benefits of flexible working arrangements and a range of health and wellness initiatives. Join us in shaping the future of the insurance industry and be part of a team that values your contributions and fosters your career development.
Contact Details:
Sedgwick Claims Management Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Subsidence Loss Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Subsidence Loss Adjusters. Practice your responses, focusing on how your skills align with the role. Confidence is key, so get comfortable talking about your experience!
✨Tip Number 3
Showcase your customer engagement skills during interviews. Share examples of how you've simplified complex information for clients in the past. This will demonstrate your ability to handle sensitive situations with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Subsidence Loss Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Subsidence Loss Adjuster role. Highlight your claims handling experience and any relevant skills that match the job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Remember, we love clear communication, so keep it concise and engaging.
Showcase Your Customer Engagement Skills:Since this role focuses on guiding customers through complex claims, make sure to highlight your strong communication skills and any experience you've had in managing sensitive situations. We want to know how you can support our customers effectively!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be part of our journey from the get-go. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of subsidence claims and loss adjusting. Familiarise yourself with common issues and solutions, as well as any recent changes in regulations. This will help you speak confidently about your experience and demonstrate your expertise.
✨Showcase Your Communication Skills
Since this role requires clear communication with customers, prepare examples of how you've effectively simplified complex information in the past. Think of situations where you’ve managed sensitive conversations, and be ready to discuss how you kept the customer informed and reassured.
✨Demonstrate Organisational Skills
Be prepared to talk about how you prioritise tasks and manage your time effectively. Use specific examples from your previous roles to illustrate how you maintain control over multiple cases while ensuring quality service. This will show that you can handle the demands of the job.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Show empathy and understanding, as these are key traits for a Subsidence Loss Adjuster. Ask thoughtful questions about their experiences at Sedgwick and express genuine interest in the company culture and values.
