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- Tasks: Lead client relationships and ensure their needs are met while driving process improvements.
- Company: Sedgwick is a global leader in risk and claims administration, dedicated to helping clients navigate the unexpected.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and a generous holiday allowance.
- Why this job: Make a real impact on client satisfaction while growing your career in a supportive, innovative environment.
- Qualifications: Strong technical claims knowledge and a passion for first-class customer service are essential.
- Other info: Join a team that values diversity and offers extensive training opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Global Privacy Policy Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve. We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection.
By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Job Location: United Kingdom
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for a Service Delivery Lead in our Home Adjusting team. This role offers the chance to help grow and strengthen client relationships by working closely with operational teams to meet expectations and support business goals. Acting as the client’s voice, you’ll ensure their values and priorities are reflected in everything we do. You’ll take ownership of day-to-day queries, resolve issues efficiently, and escalate concerns when needed to drive improvements. You’ll be expected to spot opportunities for process improvement, reduce inefficiencies, and monitor financial impacts such as WIP and fee exposure. Supporting audits, managing client requests, and collaborating with delivery teams will also be part of your remit. You’ll stand out if you’re customer-focused, results-driven, digitally savvy, and a clear communicator who enjoys solving problems. This is perfect for someone who thrives on collaboration, enjoys variety in their day, and wants to make a real impact on client satisfaction.
The skills you will have when you apply:
- Technical expertise: Have strong technical claims knowledge; Cert CILA or Cert CII qualified.
- Policy and process application: Experience in applying client policies, philosophies, and processes.
- Service mindset: A passion for the delivery of first-class customer service.
- Growth and support: Maintains and enhances own development; uses experience to support others.
- Digital and decision-making strength: Customer-centric, goal-orientated, digital innovator, and confident problem-solver.
The skills that will be developed once working: We will provide all the Sedgwick specific training you need to thrive in this role.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you: Think we’d be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
About Us: Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.
Service Delivery Lead employer: Sedgwick Claims Management Services Ltd
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead
✨Tip Number 1
Familiarise yourself with Sedgwick's core values and mission. Understanding their commitment to privacy and customer service will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in client relationship management. Be prepared to discuss specific examples where you've successfully improved client satisfaction or resolved issues, as this role heavily focuses on client interactions.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for situational questions. Think of scenarios where you've identified inefficiencies and implemented solutions, as this will show your proactive approach to service delivery.
✨Tip Number 4
Stay updated on industry trends and digital innovations in claims administration. Being knowledgeable about the latest technologies and practices will position you as a forward-thinking candidate who can contribute to Sedgwick's growth.
We think you need these skills to ace Service Delivery Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Delivery Lead at Sedgwick. Highlight your relevant experience in client relationship management and operational support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical claims knowledge, customer service mindset, and any relevant qualifications like Cert CILA or Cert CII.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class customer service and your ability to drive process improvements. Use specific examples from your past experiences to demonstrate how you can contribute to Sedgwick's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Understand the Company Culture
Before your interview, take some time to research Sedgwick's values and culture. They emphasise a caring commitment and a collaborative environment, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
As a Service Delivery Lead, you'll need to demonstrate a strong service mindset. Prepare examples from your past experiences where you successfully resolved client issues or improved customer satisfaction.
✨Highlight Your Technical Expertise
Make sure to discuss your technical claims knowledge and any relevant qualifications, such as Cert CILA or Cert CII. Be ready to explain how this expertise can benefit Sedgwick and their clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you've had to make tough decisions or implement process improvements, and be ready to share those stories.
