At a Glance
- Tasks: Lead product operations and streamline processes for effective project management.
- Company: Join Sedgwick, a recognised leader in workplace culture and employee support.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health benefits.
- Other info: Access extensive training resources and opportunities for personal growth.
- Why this job: Shape the future of the insurance industry while building your career.
- Qualifications: Experience in product operations and strong process design skills required.
The predicted salary is between 50000 - 65000 € per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognises Sedgwick as America’s Greatest Workplaces National Top Companies. Certified as a Great Place to Work. Fortune Best Workplaces in Financial Services & Insurance.
Job Location: UK wide
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have an exciting opportunity for a Senior Product Operations Analyst in the UK. The Senior Product Operations Analyst owns the end‐to‐end demand intake and product operations approach across Product Ownership. Based in the PMO, the role brings structure, visibility and control to a complex backlog aligned to approved business cases, shaping how demand is raised, assessed and progressed.
You will organise existing demand, define clear standards for intake, documentation and prioritisation, and ensure all work is complete, governed and ready before entering the backlog. Acting as the single control point, you will rationalise inputs from multiple sources and maintain one trusted view of all demand and in‐flight work, with clear traceability, status and progress. Accountability will be driven across Product Owners and stakeholders to keep data accurate and work moving.
You will design and embed interim processes for intake, tracking and reporting where tooling is still evolving, ensuring ways of working are scalable and support growth. As the business owner for intake and workflow tools, you will partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements and lead the transition to a fully system‐enabled operating model. Clear reporting will highlight demand levels, backlog health and delivery performance, enabling early identification of risks, bottlenecks and gaps.
The role operates with high autonomy and clear outcomes, requiring strong judgement, initiative and confidence in ambiguous environments where processes and systems are being built. This is perfect for someone who enjoys creating order from complexity and building strong operational foundations that help product teams succeed.
The skills you will have when you apply:
- Product Operations and Governance Expertise: Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments.
- Process Ownership and Design: A proven record of designing, owning, and materially improving intake, backlog, and operational processes, operating as a builder rather than a coordinator.
- Operating in Ambiguity: Confidence working effectively in environments with incomplete tooling, evolving operating models, or unclear structures, creating clarity where none exists.
- Workflow and Tooling Capability: Strong, hands-on knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps, including contributing to configuration and process design.
- Influence Without Authority: The ability to drive accountability, persistence, and follow-through across diverse stakeholders without relying on formal authority.
- Systems Thinking and Operational Control: A rigorous systems mindset, strong attention to detail and data integrity, with a clear focus on outcomes, visibility, and operational control.
What we’ll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support:
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
Other benefits:
- Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Senior Product Operations Analyst employer: Sedgwick Claims Management Services Ltd
At Sedgwick, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive remuneration, flexible working options, and access to extensive training through Sedgwick University, our team members are empowered to thrive in their careers while making a meaningful impact in the insurance industry. Join us in a role that not only challenges you but also allows you to contribute to a legacy of talent and innovation.
Contact Detail:
Sedgwick Claims Management Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sedgwick on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive deep into product operations and governance. Show us how your experience aligns with what they’re looking for, especially in managing complex backlogs.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled ambiguity and improved processes in past roles. We want to hear about your successes and how you can bring that to Sedgwick.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Sedgwick.
We think you need these skills to ace Senior Product Operations Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Product Operations and governance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Process Ownership:In your application, emphasise your ability to design and improve operational processes. We’re looking for someone who can take charge and create order from chaos, so share examples of how you've done this in the past.
Demonstrate Your Confidence in Ambiguity:We love candidates who thrive in uncertain environments! Use your application to illustrate times when you’ve successfully navigated ambiguity and created clarity. This will show us you’re the right fit for our dynamic team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Know Your Product Operations Inside Out
Before the interview, dive deep into the specifics of product operations and governance. Familiarise yourself with the tools mentioned in the job description, like Jira or ServiceNow, and be ready to discuss how you've used them in past roles. This will show your expertise and readiness for the Senior Product Operations Analyst position.
✨Prepare for Ambiguity Questions
Given the role's emphasis on operating in ambiguous environments, think of examples from your experience where you successfully navigated uncertainty. Be prepared to explain how you created clarity and structure in those situations, showcasing your problem-solving skills and initiative.
✨Demonstrate Your Process Ownership Skills
Highlight your experience in designing and improving operational processes. Bring specific examples of how you've owned and enhanced intake and backlog processes in previous roles. This will illustrate your capability as a builder rather than just a coordinator, which is crucial for this position.
✨Showcase Your Influencing Skills
Since the role requires influencing without authority, prepare to discuss instances where you've driven accountability among diverse stakeholders. Share how you maintained persistence and follow-through, even when you didn't have formal authority, to demonstrate your ability to lead effectively.
