At a Glance
- Tasks: Lead product development for international billing and enhance operational efficiency.
- Company: Join Sedgwick, a global leader in insurance and claims management.
- Benefits: Competitive salary, flexible working, private healthcare, and generous holiday allowance.
- Other info: Access to 15,000 courses for professional growth and career advancement.
- Why this job: Shape the future of billing in a meaningful role with real impact.
- Qualifications: Extensive experience in billing, product support, and strong analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
The Senior Product Lead, International Billing is the senior product expert for billing across Darwin and its integration with finance systems, operational platforms and client processes. Working within the Product team, you will protect product integrity and help International Operations maximise existing billing capabilities.
You will investigate complex billing issues, leading discovery and root-cause analysis to identify whether challenges arise from processes, data, configuration, integrations, product functionality or finance systems. Using evidence and insight, you will turn findings into clear product recommendations and improvement opportunities.
Partnering closely with the Darwin Product Owner and teams across Operations, Finance, Tax, Technology, Data, Finance Product and SAP Product, you will help shape priorities, influence roadmap decisions and support initiatives through definition, testing, release and adoption.
Using strong analytical and commercial judgement, you will assess competing demands and recommend priorities based on client impact, financial risk, business value, effort and dependencies. You will also track the effectiveness of improvements, reducing invoice inaccuracies, manual effort, delays and recurring workarounds.
Operating with a high degree of autonomy in a complex international environment, you will build strong relationships across operational, financial and technical teams. This role is suited to someone with deep billing and/or product expertise, a curious mindset, sound judgement and the ability to influence stakeholders while working collaboratively across clear ownership boundaries.
The skills you will have when you apply:
- Billing and Product Expertise - Extensive experience in product support, product operations, billing, revenue operations or a related role, with strong end-to-end billing and invoicing knowledge.
- Problem Discovery and Systems Thinking - A proven ability to investigate issues across process, data, configuration, interfaces, product capability and finance systems, using evidence to identify root causes and sustainable solutions.
- Product Shaping and Prioritisation - Experience converting business problems into outcomes, product options and priorities, balancing client impact, financial exposure, risk, value, effort and dependencies.
- Cross-functional Delivery - Experience supporting change from discovery through testing, release, readiness and adoption across Operations, Finance, Technology, Data and Product teams.
- Influence Without Authority - The credibility and persistence to secure clarity, decisions and follow-through across international stakeholders while respecting ownership boundaries.
- Governance and Commercial Judgement - Strong product-integrity, controlled-documentation and commercial judgement, with clear senior communication. Insurance, claims, professional-services billing, Darwin or SAP experience is advantageous.
What we'll give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support:
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
Other benefits:
- Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll develop your expertise. Our Sedgwick University offering empowers you to excel, with more than 15,000 courses on demand, role-specific training and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now - we want to hear from you.
Senior Product Lead, International Billing employer: Sedgwick Claims Management Services Ltd
Sedgwick Claims Management Services Ltd. is an exceptional employer that prioritises employee development and offers a dynamic work culture, blending in-office collaboration in London with flexible hybrid remote working. With a strong focus on mentorship and performance management, employees are empowered to excel while contributing to a team dedicated to delivering outstanding service in the commercial property claims sector.
Contact Details:
Sedgwick Claims Management Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Lead, International Billing
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Sedgwick Claims Management Services Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Sedgwick Claims Management Services Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Sedgwick Claims Management Services Ltd through your school's career services!
We think you need these skills to ace Senior Product Lead, International Billing
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Lead, International Billing, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Lead, International Billing position at Sedgwick Claims Management Services Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Sedgwick Claims Management Services Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
