Senior MCL Adjuster

By joining Sedgwick, you will be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

This is an exciting opportunity to join our Major & Complex Loss team as a Senior Major Loss Adjuster in the UK. In this pivotal role, you will manage high-value commercial property claims from start to finish, ensuring exceptional service delivery for our clients and their customers. You’ll take ownership of complex cases involving material damage and business interruption, applying your expertise to investigate and resolve claims efficiently and cost-effectively.

As part of a collaborative team, you’ll work closely with desk-based Adjusting Executives and other specialists to meet client service level agreements and maintain the highest standards of quality and compliance. Your ability to build strong relationships, demonstrate empathy, and communicate effectively will be key to promoting customer satisfaction throughout the claims process. This role demands a proactive, conscientious approach, with flexibility to adapt during surge periods and the confidence to manage your own caseload independently.

We’re looking for a seasoned professional with a proven track record in handling major and complex loss claims, strong IT skills, and ideally ACII or ACILA qualifications. In return, you’ll enjoy a competitive salary, company car or allowance, generous benefits including healthcare and pension schemes, and the chance to work with a market-leading team that values expertise and customer focus.

The skills you will have when you apply:

• Full UK driving licence as an essential requirement.
• Customer focus with a proven track record of delivering outstanding service.
• Major & Complex Loss expertise with solid experience handling high-value claims.
• IT proficiency, ideally with Microsoft Office and Excel knowledge.
• Excellent communication skills, including active listening and clear action-taking.
• Team collaboration combined with the ability to work independently and manage your own caseload.
• Relationship building to maintain strong connections with clients and customers throughout the claims process.
• Empathy and understanding when dealing with sensitive situations.
• Adaptability and flexibility to perform effectively during surge periods.
• Strong organisational skills to prioritise workload and meet deadlines.
• Professional qualifications, ideally ACII/ACILA or equivalent.
• Market awareness and account management experience as an advantage.

What we’ll give you for this role:

• Competitive salary based on experience and qualifications
• Bonus Scheme
• A Self-Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working options (home/office hybrid)

Health & support:

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for wellbeing
• Group Income Protection

Other benefits:

• Voluntary benefits – dental cover, cycle to work scheme, wellbeing and digital GP apps
• Discounts on a wide range of products and services

This isn’t just a role—it’s a chance to shape the future of client engagement in a specialist market.

At Sedgwick, we don’t just build careers—we build futures. Through Sedgwick University, you’ll have access to over 15,000 on-demand courses, role-specific training, and opportunities for formal education. We’re committed to helping you grow, lead, and make a lasting impact.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. We are also proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.